Studio Operations Manager Jobs

Hogarth

Location:
Canada, Toronto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Studio Operations Manager is responsible for the smooth and effective management of the day-to-day resource and operational requirements for the Studio creative team in North America. Balancing commercial objectives, talent needs and creative workflow, you’ll support and champion processes to deliver best practices without losing sight of the creative output.

Job Responsibility:

Leads resourcing for the entire NA Studio creative team, working closely with the Client Engagement/Project Management team to ensure seamless communication
Acts as first point of contact for all creative resource requirements, including assessing current work allocation and finding the right people with the right skills to do the job
Maintains knowledge of current and upcoming projects across the Studio, building strong relationships with Client Engagement, PM, Operations and Delivery teams
Understands and maintains a knowledge database of creative team skillsets and career ambitions to be able to properly assign resources and retain top talent
Plays a key role in the project intake process, assessing timing requests against feasibility and capacity
Coordinates the creative process and shepherds creative work against project timelines
Frames timelines and steps needed to deliver creative work and communicates accordingly with Client Engagement/Project Management teams
Communicates action items, timelines and next steps on a per-project basis to ensure accountability across all creative team members
Estimates time and effort needed to fulfill the creative process on a per-project basis, in collaboration with the Project Management team
Fosters and supports connectivity and collaboration with all Studio teams during all stages of the creative process
Leads implementation, management and training related to resourcing tool adoption and utilization
Works with project management functions to ensure internal resourcing platforms are maintained
Leads weekly resourcing meetings with relevant departments and department heads, to ensure talent is properly utilized
provides a holistic view across all creative deadlines and works to resolve any conflicts or balance workloads
Partners with Operations Lead to organize and review monthly utilization reports and share insights and action plan with leadership
Alerts capability leads of any potential concerns or issues in meeting key client deliverables due to resourcing and makes recommendations to resolve
Proactively highlights available creative talent that is under-utilized and seeking out projects for them to work on
When internal options have been exhausted, identifies needs for freelance talent, creates the business case to hire and works with TA to secure the proper temporary support
Works with the Talent Acquisition & HR teams to on-board department new creative hires and freelancers
Partner with Finance on invoicing, payments to vendors, and freelance staff payroll
Champions new vendor and client set up in internal systems as well as trainings for finance systems and support as needed
Actively works to maintain a balance between agency goals and team’s ability to do their best work, all while being a profitable organization
Proactively strategizes department staffing needs, identifying peaks/valleys, core competency gaps/redundancies based on client forecasts and trends.
Work with Project Management & Implementation Lead to author and implement tools
Use resourcing software to allocate and manage briefs, championing our workflow process, and training colleagues on its use
Ensure utilization and timesheets are recorded correctly and are up to date

Requirements:

A passion for working with people
An ability to understand peoples’ skills and needs and treat them with respect
A collaborative approach to work with excellent communication and negotiation skills
The ability to work in fast-moving environment with an agile mindset with a positive attitude
Strong relationship building skills
Understands the different skills and experience needed for different types of creative work within an integrated marketing team (Media / Social / Creative / Production)
Superb organization and time management skills
Proactive and confident in prioritizing competing demands in a fast-paced environment
Business acumen to understand how creative workflow and process management affects the bottom line
Firm grasp of agency environment / processes and a love of creating order in the chaos
Excellent interpersonal communication skills with the ability to motivate and influence across all levels of seniority
Working knowledge of a creative studio in an agency (or in-house) setting
5+ years of resource management / creative operations experience in the advertising/marketing industry
Strong knowledge of integrated creative resource skill sets
Proven expertise and ability to drive accurate resource planning, utilization & forecasting
Ability to build strong, strategic partnerships - preferably up to leadership level
Proficient in using resource planning and project management tools (familiarity with Tempo for Jira is a plus), MS Office

Additional Information:

Job Posted:
December 09, 2025

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Studio Operations Manager