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You'll run our robotics operations facility end-to-end. That means owning the P&L, building and leading the team, hitting service targets for clients, and creating the processes that will scale as we grow. You'll have a team of Shift Managers reporting to you, and through them, a floor of Operators who remotely control robots for our customers. This is a builder role. We're not handing you a playbook—you'll write it. If you've ever wanted to run your own operation with real ownership and accountability, this is that job.
Job Responsibility:
Own facility performance
SLAs, quality metrics, client satisfaction
Build and refine SOPs, escalation paths, and quality standards
Manage the facility budget
Find ways to improve margins without sacrificing quality
Ensure 7-day coverage through smart workforce planning
Hire, develop, and retain Shift Managers
Own the full talent pipeline: recruiting partnerships, hiring, onboarding, training
Create a culture of accountability, continuous improvement, and ownership
Document everything—your processes will be the blueprint for future facilities
Forecast staffing as client demand and robot autonomy evolve
Partner with engineering and product teams to improve systems
Requirements:
Operations Leadership: 5+ years in operations, including 3+ years managing managers
Builder Mentality: You've created processes from scratch—SOPs, training programs, performance systems
Data-Driven: Comfortable with dashboards, KPIs, and root cause analysis
Executive Presence: Clear communicator who can present to leadership, handle tough client conversations, and rally a team
International Mobility: Willing to travel internationally and relocate to launch future facilities
Want real ownership—not a cog-in-the-machine corporate role
Get energy from building teams and watching people grow
Are comfortable with ambiguity and figuring things out as you go
See this as a step toward senior operations or GM leadership
Nice to have:
Robotics, autonomous systems, or tech operations experience
Contact center or NOC background
Experience launching new sites
Lean/Six Sigma
Bilingual English/Spanish
What we offer:
Competitive salary and equity in a hyper growth business
18 days annual leave a year + public holidays
Annual learning and development budget
Paid trips to visit prospects, attend conferences, host events across UK, Europe and US