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Studio Lead, Robotics Operations

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Encord

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

You'll run our robotics operations facility end-to-end. That means owning the P&L, building and leading the team, hitting service targets for clients, and creating the processes that will scale as we grow. You'll have a team of Shift Managers reporting to you, and through them, a floor of Operators who remotely control robots for our customers. This is a builder role. We're not handing you a playbook—you'll write it. If you've ever wanted to run your own operation with real ownership and accountability, this is that job.

Job Responsibility:

  • Own facility performance
  • SLAs, quality metrics, client satisfaction
  • Build and refine SOPs, escalation paths, and quality standards
  • Manage the facility budget
  • Find ways to improve margins without sacrificing quality
  • Ensure 7-day coverage through smart workforce planning
  • Hire, develop, and retain Shift Managers
  • Own the full talent pipeline: recruiting partnerships, hiring, onboarding, training
  • Create a culture of accountability, continuous improvement, and ownership
  • Document everything—your processes will be the blueprint for future facilities
  • Forecast staffing as client demand and robot autonomy evolve
  • Partner with engineering and product teams to improve systems

Requirements:

  • Operations Leadership: 5+ years in operations, including 3+ years managing managers
  • Builder Mentality: You've created processes from scratch—SOPs, training programs, performance systems
  • Data-Driven: Comfortable with dashboards, KPIs, and root cause analysis
  • Executive Presence: Clear communicator who can present to leadership, handle tough client conversations, and rally a team
  • International Mobility: Willing to travel internationally and relocate to launch future facilities
  • Want real ownership—not a cog-in-the-machine corporate role
  • Get energy from building teams and watching people grow
  • Are comfortable with ambiguity and figuring things out as you go
  • See this as a step toward senior operations or GM leadership

Nice to have:

  • Robotics, autonomous systems, or tech operations experience
  • Contact center or NOC background
  • Experience launching new sites
  • Lean/Six Sigma
  • Bilingual English/Spanish
What we offer:
  • Competitive salary and equity in a hyper growth business
  • 18 days annual leave a year + public holidays
  • Annual learning and development budget
  • Paid trips to visit prospects, attend conferences, host events across UK, Europe and US
  • Company lunches twice a week
  • Monthly socials & bi-annual off-sites

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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