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Student Support & Wellbeing Engagement Officer

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Randstad

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Location:
United Kingdom , Westminster

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Category:

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Contract Type:
Employment contract

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Salary:

15.00 GBP / Hour

Job Description:

Are you a compassionate, organized professional dedicated to helping students thrive? We are looking for a Student Support & Wellbeing Engagement Officer to act as the vital "front door" to our student services. In this role, you will be the first point of contact for students seeking support. You will manage initial triage conversations, assess student needs with empathy, and coordinate access to a wide range of specialist services, including Disability Support, Mental Health, Counselling, and Funding advice.

Job Responsibility:

  • Act as the first point of contact via telephone, email, and in-person, providing a welcoming and professional environment for all students
  • Identify appropriate support pathways and facilitate referrals to specialist teams Wellbeing, Mental Health, and Specialist Mentoring
  • Respond calmly and effectively to students who may be in distress, using tact and discretion to ensure they receive the care they need
  • Support student inclusion by attending open days, developing self-help resources, and updating service publicity via social media and university platforms
  • Maintain accurate, confidential records in line with GDPR and contribute to the continuous improvement of triage processes

Requirements:

  • Previous experience in a busy customer-facing or student support role, preferably within Higher Education
  • Exceptional interpersonal skills with the ability to listen effectively and respond with clarity and sensitivity
  • The ability to assess complex information quickly and identify the next best steps for a student's journey
  • Strong competence in MS Office and experience using databases or student record systems (e.g., SITS/SAP)
  • A deep commitment to equality, diversity, and inclusion

Nice to have:

  • Recognised training in Mental Health First Aid or Suicide Awareness (e.g., ASSIST)
  • Knowledge of the Equality Act 2010 and the Disabled Students' Allowance (DSA) process
What we offer:
  • holiday pay
  • AON Benefits

Additional Information:

Job Posted:
March 23, 2026

Expiration:
March 31, 2026

Work Type:
On-site work
Job Link Share:

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