Student Support Specialist Job at University of Rochester (Rochester)

Job Description

Reporting directly to the Senior Manager of Student Affairs, the Student Support Specialist plays a vital role in supporting students in workforce investment programs, such as the UR Nursing Scholars and Career Pathways Training (CPT) programs. This position serves as the primary point of contact for student participants and collaborates with hospital partners, workforce investment organizations, and internal departments to ensure smooth program operations, effective communication, and accurate data reporting. This role also supports continuous program improvement through data collection, evaluation, and stakeholder engagement. The Student Support Specialist also oversees all mandatory student compliance items for new and continuing students for both the undergraduate and graduate programs. With minimal direction, the Student Support Specialist works with necessary stakeholders, manages many systems, maintains accurate records of all requirements and related deadlines, and communicates to necessary constituents in a timely fashion. The Student Support Specialist is also an integral member of the Student Affairs Office, which fosters a welcoming and supportive community for all students at the University of Rochester School of Nursing. As student success advocates with an open-door policy, the Student Affairs team employs a holistic approach that encourages students to connect beyond their academics, challenge them as they cultivate a foundation of resilience, and empower them as they navigate through their journey as healthcare professionals. The responsibilities of the Student Support Specialist support these goals.

Job Responsibility

Facilitate smooth coordination between UR Scholars, hospital partners, and internal departments to enhance program success
Collaborate closely with URMC hospital partners to coordinate scheduling of mentoring sessions and job fairs for UR Scholars
Provide timely responses to Scholars’ questions and connect them with appropriate departments as needed
Serve as the primary point of contact for UR Scholars regarding loan agreements and loan repayment processes
Collect and maintain comprehensive data on UR Scholars, including, but not limited to, academic progress, loan status, and program milestones
Generate regular reports on UR Scholars’ status and program outcomes for appropriate stakeholders
Ensure data accuracy and confidentiality in accordance with institutional policies and regulations
Support continuous improvement of the UR Nursing Scholars program through feedback and process evaluation
Serve as the primary point of contact for all students enrolled in the Career Pathways Training (CPT) program, providing guidance, support, and program information
Liaise regularly with Workforce Investment Organizations (WIO) partners including 1199 SEIU, Finger Lakes Performing Provider System (FLPPS), and Caring Gene to confirm student participation in the program
Track student progress, collect and maintain required documentation, and support data reporting needs for both internal and external stakeholders
Coordinate program communications and updates across stakeholders, ensuring clarity and timely delivery of information
Manages all compliance requirements for new and matriculated SON students
Resolves concerns with individual student’s compliance
Monitor and forward background check results for committee review as needed
Adds and removes registration holds as appropriate
Facilitates coordination of compliance related materials for orientation and attends Orientation related content presentations as related to compliance
Coordinate and host compliance events, such as mask fitting sessions and annual flu clinics
Reference established tracking mechanisms to ensure all compliance requirements are met and up to date for student clinical placements
Upload student compliance files into shared electronic database files and keep tracking files updated and current and notify Registrar’s Office of students needing account holds resulting in non-compliance
Gather, analyze and share data concerning student completion for department assessment and evaluation needs
make recommendations for program improvements
Serves as a liaison and meets on a regular basis with compliance stakeholders such as University Health Services, SON Registrar, Admissions and Enrollment Management, Faculty Program Directors, and Clinical Placement Coordinators
Liaison to outside agencies and internal stakeholders
Manages the Blackboard Compliance course logistics and curriculum
Provides support to incoming students through office hours
Reconciles all checklists for incoming students, including compliance requirements, orientation requirements, and release forms
Coordinates short-term programming for cohort and community development to engage incoming students with the School of Nursing and provide opportunities for further engagement upon enrollment
Develops and writes a variety of content for the incoming student portal, including compliance requirements and student resources, and collaborates with SON Communication team to define communications plans
Oversees the operation of the following systems necessary for the compliance process for the Student Affairs Office: Incoming Student Portal and student checklists/SON Admissions Office (Slate CRM), University Health Services student portal (UHSConnect), Student Information System/Registrar’s Office (UR Student), Background check portal (CastleBranch), CPR tracking portal (RQI), URMC Employee Health portal, SON EdIT and IT teams (Blackboard), Compliance Tracking Grids, Student Handbook (website), Student Uniform Vendor (Uniform Village)
Participates in and supports all programs and events sponsored by the Student Affairs Office
Provides an open-door space for students
Attends committee meetings and act as the School of Nursing representative to support student success
In collaboration with the Senior Manager of Student Affairs and Registrar’s Office, responsible for the annual review and revisions of the SON Student Handbook

Requirements

Bachelor’s degree Required
3 years of relevant experience in a position which demonstrates the ability to work with minimum supervision
or equivalent combination of education and experience. Required
1-2 years’ experience with student affairs and/or department administration. Preferred
Demonstrated technology skills including experience overseeing online systems, managing content, and running data analytics. Preferred
Strong interpersonal, organizational, written and oral communication, and problem-solving skills are essential, as is the ability to work in a student-centered environment where sensitivity to issues of equity, diversity and inclusion are expected of all staff. Required
Practical knowledge and utilization of computer software tools particularly Microsoft Office, Outlook, Box, Zoom, and other systems. Required
Motivated and able to work in a team setting. Required
Maintains confidentiality – HIPAA, FERPA. Required

Nice to have

Master’s degree preferred
1-2 years’ experience with student affairs and/or department administration. Preferred
Demonstrated technology skills including experience overseeing online systems, managing content, and running data analytics. Preferred

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Student Support Specialist

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