Student Support Specialist Jobs

ACI Learning

Location:
United States, San Antonio

Category:
Education

Contract Type:
Not provided

Salary:

17.00 - 19.00 USD / Hour

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Job Description:

The Student Support Specialist provides responsive support to students by addressing inquiries related to attendance, course schedules, and academic progress. This position serves as a first point of contact for student issues, offering Tier 1 support via multiple channels (phone, chat, email, text) and escalating concerns as needed. Additional duties include front desk management, mail handling, and maintaining common areas.

Job Responsibility:

Address student inquiries related to attendance, course schedules, and academic progress
Assist with scheduling and rescheduling classes, exams, and mentorship sessions
Provide information on exam voucher policies and procedures and coordinate voucher requests
Provide tier 1 support for students related to access to content, materials, or navigation of the student portal
Manage and update student digital files in Salesforce
Process and fulfill requests for transcripts, certificates, and other documentation
Audit student attendance daily, follow up on absences or tardiness
Facilitate communication regarding reschedules and program transfers
Support students in maintaining satisfactory academic progress (SAP)
Respond to student issues, concerns, and complaints professionally
Provide initial support via phone, chat, email, and text
Manage the reception area, greet visitors, and handle mail and deliveries
Ensure the cleanliness and organization of common areas and maintain inventory of supplies
Prepare and process training timesheets and completion certificates

Requirements:

At least 1-2 years of experience in a customer service or reception role, or equivalent experience
Proficient in Microsoft Office applications
Exceptional customer service skills to deliver a seamless client experience
Strong decision-making abilities, with the capacity to perform effectively under pressure and meet deadlines in a fast-paced environment
Excellent organizational skills with the capability to plan, manage, and execute daily office operations
Strong verbal and written communication skills, with the ability to engage effectively across all levels of the organization
Demonstrates the core values of the organization: accountability, customer focus, integrity, passion, resourcefulness, and teamwork

Nice to have:

IT Support or Help Desk Experience
IT Certifications such as ITIL 4 Foundations or CompTIA A+
Technical Proficiency with CRM systems such as Salesforce or LMS like Docebo
Experience in Educational or Training Environments
Knowledge of Compliance and Regulatory Requirements
Advanced Communication Tools experience
Project Coordination Experience

What we offer:

Comprehensive medical, dental, and vision coverage starting the 1st of the month after hire date
Four weeks of paid parental or medical leave
Flexible PTO policy, sick time, and eight paid holidays
401(k) retirement plan with immediate vesting and up to 5% matching contributions
One free course each year after 90 days
Tuition assistance

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Student Support Specialist