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Student Support Services Counselor

United States, Norfolk 58000.00 - 61000.00 USD / Year · Job Posted February 06, 2026
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Job Description

The Student Support Services Counselor coordinates and implements advising services and student support activities for eligible TRIO SSS participants as outlined in the approved grant application. This position provides direct academic and personal advising to students and supports their progress toward degree completion. The Counselor utilizes student databases and institutional systems to document student interactions, track academic progress, and ensure compliance with program requirements. The position requires effective written and verbal communication skills, demonstrated through student outreach, workshop presentations, and collaboration with campus partners. The Counselor must demonstrate a strong commitment to academic excellence and student success, particularly for populations that have been historically underrepresented in higher education. The position works within established program structures and guidelines and supports the delivery of services rather than program administration or policy development.

Job Responsibility

  • Implement individual counseling and academic advising sessions with students multiple times during each semester
  • Ensure that each student participates in a review of their degree plan and academic progress
  • Support students in understanding academic requirements, course sequencing, and institutional expectations related to degree completion
  • Develop and coordinate academic, financial aid, economic literacy, graduate school, and career-related seminars
  • Assist with planning and facilitating workshops that support student success and align with TRIO SSS program objectives
  • Document academic performance summaries and student interactions in appropriate databases prior to and following advising sessions
  • Maintain accurate counseling and advising notes and track student progress toward graduation in compliance with program requirements
  • Implement recruiting strategies to support meeting the program’s enrollment targets
  • Assist with outreach efforts to eligible students and provide information about TRIO SSS services and participation requirements
  • Assist with coordinating and implementing peer mentoring activities and tutorial services
  • Support student participation in tutoring and mentoring initiatives as part of their overall academic support
  • Perform self-audits of student records and program documentation to ensure compliance with federal regulations and TRIO SSS grant requirements
  • Assist in maintaining organized and accurate records for monitoring and reporting purposes

Requirements

  • Master’s degree in Counseling or a related field
  • Knowledge of Microsoft Office applications and student database management systems
  • Effective written and verbal communication skills
  • Demonstrated ability to work with diverse student populations, including first-generation, low-income students, and students with disabilities

Nice to have

Counseling and/or advising experience in a TRIO-related higher education program

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