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Student Support Representative

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Robert Half

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Location:
United States , Virginia Beach

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

This contract-to-permanent opportunity is ideal for someone who enjoys building relationships, communicating clearly, and supporting individuals as they evaluate educational options. In this role, you will act as a key point of contact from initial inquiry through program start, delivering a positive and well-organized experience while maintaining accurate records and consistent follow-up.

Job Responsibility:

  • Connect with prospective students by phone and other approved outreach methods to explain program options, admissions steps, and enrollment timelines in a clear and supportive manner
  • Arrange and lead candidate conversations to assess educational goals, discuss program fit, and move interested individuals forward in the admissions process
  • Manage the full inquiry pipeline from first contact through application transfer, including inbound and outbound communication, application support, and ongoing status updates
  • Maintain detailed and timely documentation of student interactions, application progress, and related activity within the database
  • Build interest in available programs through lead generation efforts, referral development, and persistent follow-up designed to strengthen the enrollment pipeline
  • Partner with financial aid teams and campus leadership to coordinate a smooth transition for students from inquiry to orientation and program start
  • Track daily recruiting activity, share progress with leadership, and participate in strategy discussions focused on improving enrollment outcomes
  • Uphold admissions policies and regulatory expectations while delivering attentive service and contributing to a collaborative team environment
  • Perform additional support tasks as needed to assist the admissions function and enhance the student experience

Requirements:

  • 3+ years of experience in admissions, student support, customer service, or a related enrollment-focused role
  • Demonstrated ability to conduct and schedule interviews while managing a high volume of prospective student interactions
  • Experience handling both inbound and outbound calls in a fast-paced environment
  • Strong administrative skills, including application processing, record maintenance, and high-volume data entry
  • Ability to generate leads through outreach, follow-up, community engagement, or referral-based activity
  • Excellent interpersonal, communication, and organizational skills with a strong focus on service and results
  • Comfortable using databases or CRM systems to track activity, maintain accuracy, and monitor progress across the enrollment cycle
What we offer:
  • medical, vision, dental, life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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