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We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This contract opportunity is based in Virginia Beach, Virginia, and is ideal for someone who combines strong communication skills with a service-oriented approach. In this role, you will connect with applicants, answer questions about program options, and coordinate next steps with campus partners to create a smooth and supportive experience from initial inquiry through program start.
Job Responsibility
Engage with prospective students by phone and other approved outreach methods to explain program offerings, admissions steps, and expectations in a clear and supportive manner
Coordinate and lead admissions interviews, assess applicant fit based on educational and career objectives, and recommend appropriate next steps in the enrollment process
Manage prospective student activity from initial inquiry through application handoff, including responding to inbound inquiries, making outbound follow-up calls, and helping candidates stay on schedule for orientation and start dates
Maintain accurate and timely records of conversations, application progress, and related admissions activity within the designated database
Build and sustain a healthy enrollment pipeline through lead generation efforts, community engagement, referral development, and consistent follow-up with interested candidates
Partner with financial aid teams, campus leadership, and other internal stakeholders to support a seamless transition from prospect to enrolled student
Track daily recruiting performance, document outcomes, and participate in regular discussions with leadership to review progress and improve results
Deliver a high level of student service while following admissions policies, regulatory expectations, and company standards in all interactions
Complete additional responsibilities as assigned by leadership to support admissions and student onboarding efforts
Requirements
3+ years of experience in admissions, student support, recruiting, customer service, or a related field
Ability to conduct and schedule interviews while managing a high volume of prospective student interactions
Experience handling both inbound and outbound calls in a fast-paced, goal-driven environment
Strong administrative skills, including application processing, accurate data entry, and database management
Demonstrated ability to build rapport, communicate clearly, and provide detail-oriented support to prospective students
Background in lead generation, community outreach, or referral-based recruitment activities
Self-motivated approach with strong organizational skills and the ability to manage follow-up tasks effectively
Commitment to maintaining compliance with established policies, procedures, and regulatory guidelines
What we offer
medical, vision, dental, and life and disability insurance