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Student Support Officer

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Education Partnership North East

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Location:
United Kingdom , Sunderland

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Category:

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Contract Type:
Not provided

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Salary:

25281.00 - 26446.00 GBP / Year

Job Description:

Play a vital role in providing support to students, ensuring that they have access to essential resources and information to support their college journey. Offer assistance and advice on learning resources, study skills, digital tools and student bursary/financial support funds, ensuring that students maximise the benefits of the facilities, resources and services available.

Job Responsibility:

  • Customer service to stakeholders in person, by telephone, and email
  • Providing support to students within the College Future Ready Hubs
  • Administration and support regarding student bursary and financial support funds
  • Offering support, assistance and advice regarding a range of Future Ready Hub services including: Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds

Requirements:

  • Level 3 qualification
  • Experience in providing customer service, support and guidance
  • Strong interpersonal skills
  • Ability to build excellent relationships at all levels
  • Strong written and verbal communication skills
  • Positive and helpful approach
  • Knowledge of equality, diversity, and inclusion
What we offer:
  • Generous holiday allowance ranging between 35-48 days per year, plus public holidays
  • Generous family leave and flexible working options (dependent on role)
  • LGPS or Teacher Pensions Scheme, (dependent on role 15.7% - 28.68%)
  • Access to myLifestyle benefits platform providing retail discounts and more
  • Dental, eye care & health cash plans
  • Extensive wellbeing support through a digital Wellbeing Hub
  • Free parking on most campuses
  • Free Gym access available at Bede Campus

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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