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Play a vital role in providing support to students, ensuring that they have access to essential resources and information to support their college journey. Offer assistance and advice on learning resources, study skills, digital tools and student bursary/financial support funds, ensuring that students maximise the benefits of the facilities, resources and services available.
Job Responsibility:
Customer service to stakeholders in person, by telephone, and email
Providing support to students within the College Future Ready Hubs
Administration and support regarding student bursary and financial support funds
Offering support, assistance and advice regarding a range of Future Ready Hub services including: Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds
Requirements:
Level 3 qualification
Experience in providing customer service, support and guidance
Strong interpersonal skills
Ability to build excellent relationships at all levels
Strong written and verbal communication skills
Positive and helpful approach
Knowledge of equality, diversity, and inclusion
What we offer:
Generous holiday allowance ranging between 35-48 days per year, plus public holidays
Generous family leave and flexible working options (dependent on role)
LGPS or Teacher Pensions Scheme, (dependent on role 15.7% - 28.68%)
Access to myLifestyle benefits platform providing retail discounts and more
Dental, eye care & health cash plans
Extensive wellbeing support through a digital Wellbeing Hub