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Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.
Job Responsibility:
Serve as a primary point of contact for non-academic student concerns, offering guidance, support, and appropriate referrals
Monitor student wellbeing, identifying and escalating concerns to the Student Services Manager promptly
Provide close supervision and support for underage students, ensuring safety, compliance, and duty of care
Contribute to the planning and delivery of student onboarding (First Day), orientation, graduation, and other events that foster student engagement
Maintain up-to-date student welfare records in alignment with internal policies and external compliance requirements (ISP, MCU, Languages Canada)
Promote and enforce the school’s English-only policy to encourage immersive language learning
Assist students in emergencies by sharing responsibility for the emergency phone on a rotating basis
Coordinate accommodation placements for students, ensuring accuracy and alignment with individual needs and preferences
Maintain host family records, contracts, and compliance documentation
support host recruitment and inspection processes as needed
Manage student satisfaction regarding accommodation, resolving concerns professionally and proactively
Oversee airport transfer and meet-and-greet bookings in accordance with service standards
Support external sales and admissions teams by responding to accommodation inquiries and providing updated availability and service details
Promote homestay and residence offerings to contribute to overall service improvement
Develop and implement a diverse and engaging calendar of student activities that aligns with Bayswater's social program requirements
Conduct market and seasonal research to ensure activities align with student interests and local opportunities
Promote participation through effective communication, both online and on campus
Coordinate logistics and budgets for activities in collaboration with the Student Services Manager
Capture and share photos/videos on social media platforms to enhance the student experience and increase visibility
Liaise with external tour and event providers to maintain quality partnerships and services
Design and deliver workshops on resume writing, cover letter preparation, interview skills, and job readiness
Provide individualized career coaching to students, including goal setting, skill assessments, and professionalism training
Identify and match students with suitable work placement opportunities based on their skills, goals, and eligibility
Build and maintain employer relationships to support placement outcomes and create opportunities for collaboration
Gather feedback from employers and students, developing success stories and testimonials
Maintain accurate records of placements, workshop attendance, and employer contacts
provide regular reports to the management team
Deliver high-quality front desk and reception services, greeting and assisting walk-ins, agents, guests, and trial students
Support the processing of local bookings in alignment with admissions procedures and compliance guidelines
Assist with pre-arrival and post-arrival administration, ensuring a smooth transition for incoming students
Provide general administrative and facility-related support, including room setup and event preparation as required
Requirements:
Legally eligible to work in Canada
Post-secondary diploma or degree preferred
Minimum 1 year of experience in student services, hospitality, customer service, or a related field
experience in international education is an asset
Proven ability to manage multiple responsibilities simultaneously and thrive in a dynamic, fast-paced environment
Comfortable wearing multiple hats across support services, coordination, and front-facing duties
Demonstrated ability to support and engage a diverse student population with empathy, professionalism, and cultural sensitivity
Strong organizational, multitasking, and time management skills with attention to detail
Excellent interpersonal and communication skills, both written and verbal
Self-motivated and able to work both independently and as part of a collaborative team
Flexibility to support occasional evening or weekend activities and events