Student Support Navigator Job at Keyano College (Fort McMurray)

Job Description

This position serves as the primary liaison between students, institutional policies, and support services. This dual-purpose role is responsible for managing the Student Affairs & Conduct Reporting workflow while simultaneously providing wholistic supports and wellness referrals for students. The role manages the intake and supports the adjudication process for academic and non-academic misconduct, ensuring procedural fairness and helping students turn disciplinary incidents into learning opportunities through coaching where possible. Additionally, the Navigator continues to support the broader student population by removing non-academic barriers (housing, finance, mental health) through trauma-informed systems navigation and wellness related referrals. This position is intended to help build a culture of integrity and resilience by guiding students through complex college processes with a focus on education, restorative justice, and holistic well-being. This is a 10-month sessional role from mid-August to mid-June to align with support during the Academic year.

Job Responsibility

Intake & Triage: Collaborate with the Operations Coordinator to triage cases based on severity and policy requirements. Initiate contact with student respondents based on incoming submissions to the 'Student Affairs Complaints & Reports List'
Procedural Guidance: Meet with students reported for misconduct to explain the relevant policies and procedures related to Student Code of Conduct, Academic Integrity Policy, Non-Academic Policy, and Gender-Based & Sexual Violence Policy. Clearly explain their rights, the investigation process, and potential outcomes in plain language
Preliminary Investigation Support: Conduct impartial fact-finding interviews with student respondents and assist them by taking preliminary statements from and provide them to decision-makers
Coaching: Utilize restorative justice and coaching principles to help students reflect on their behavior. Discuss 'lessons learned' and strategies to avoid future misconduct
Coordination and Collaboration: with the Operations Coordinator with administrative tasks related to conduct cases (e.g., schedule and coordinate hearings/meetings between Students, Instructors, Chairs, Directors, Deans, the Academic Integrity Office and/or Registrar). Coordinate support with the Students Association of Keyano College (SAKC)
Workshops: Develop and deliver skill-building training for students. Topics include: Understanding Academic Integrity, Conflict Resolution, Resilience, and Healthy Coping
Campaigns: Lead and/or support awareness events (e.g., Academic Integrity Week, Mental Health Week) to create a culture of wellness and honesty on campus
Resource Creation: Maintain a repository of student resources (guides, flowcharts, referral lists, and training) related to both conduct and wellness
Community Networking: Work closely with the Student Association of Keyano College (SAKC), Healthy Campus Alberta, Wellness Services, Health Services and other external partners to better coordinate existing supports and launch new initiatives systematically and evaluate their effectiveness
Data Analysis: Track trends in student misconduct (e.g., 'Are AI plagiarism cases rising?') and wellness usage to inform departmental strategy
Reporting: Prepare monthly and annual reports on Student Conduct statistics and Wellness Navigation interactions for the Registrar/Director
Policy Review: assist in the regular review of the Student Code of Conduct, Academic Integrity Policy and Non-Academic Misconduct Policy to ensure they remain current, fair, and supportive of student mental health and success

Requirements

Bachelor’s Degree in Social Work, Psychology, Education, Criminal Justice, or a related field is preferred or a combination of a Diploma in Social Work and a minimum of two years experience in a related field
Minimum of 2 years relevant experience
Registration with a regulatory/licensing college or body, such as the Alberta College of Social Work (ACSW) or Alberta Education is an asset
Knowledge of trauma-informed practice and anti-oppresion framework
Training to work with students in mental health distress
Training and experience working with those that identify as Indigenous
Experience working with marginalized groups including LGBTQ2S+, People of Colour, those with Disabilities, etc.
Competent in community networking and skilled at relationship building
Experience in case management, student affairs, wellness services or administrative adjudication
Experience working with vulnerable populations and applying trauma-informed care
Experience with conflict resolution or restorative justice practices is an asset

Nice to have

Registration with a regulatory/licensing college or body, such as the Alberta College of Social Work (ACSW) or Alberta Education
Experience with conflict resolution or restorative justice practices

What we offer

Employer paid comprehensive health and dental benefits, including a health spending account
Generous defined benefit pension plan though LAPP starting on day 1 of employment
This position qualifies for additional payment of the Northern Living Allowance of $1,040.00 per month
Generous vacation entitlement and the bonus of paid holidays between Christmas and New Years
Life insurance is 2.5 times your annual salary
Paid sick days
3 Personal Days
Employee Service and Academic Achievement recognition
Greatly discounted employee membership to the Syncrude Sports and Wellness Centre (our well-known gym and recreational facility)
Tuition waiver for all employees and dependents to take courses at Keyano College to support your thirst for learning
Employee Discounts for the Keyano Theatre and the Keynotes Bookstore

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Student Support Navigator

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