Student Support Manager

• Taking the lead in ensuring a high quality residential operation as well as the welfare of students at our UBC programme both on-site and on excursions
• Consistently provide outstanding customer service throughout the programme
• Attending regular meetings with Group Leaders to address any issues or concerns related to room keys and/or student behaviour in the residence
• Collating and then, alongside the senior team, acting upon any feedback received efficiently
• Maintaining proper levels of student discipline, safety and welfare throughout, responding quickly to emergencies where necessary
• Maintaining a great presence throughout, ensuring you are visible to students and easily contactable by clients
• Supporting student check-in/check-out procedures
• Ensure students are safe and happy in our care
• Taking responsibility for on-site safeguarding, recording all issues, reporting these directly to the Centre Manager
• Working with the Centre Manager to update risk assessments
• Ensuring health and safety is adhered to, recording any incidents that may occur
• Working with the senior team to be aware of where each student is accommodated
• Ensuring any student absences from class are checked and followed up
• Carry out basic first aid when required
• Liaising with local medical services if/when necessary
• Keeping all Welfare logs updated, providing necessary documentation to Head Office by set deadlines

• Valid First Aid Certification
• Experience working with children and/or teenagers, ideally in a residential camp setting or similar
• Strong organisational, communication and problem-solving skills
• A skill set that enables success in a fast-paced work environment
• A positive and flexible approach to work, along with the ability to adapt to changing circumstances
• A desire to work with students aged between 9-17
• The ability to demonstrate respect for equal opportunities and respect for race and diversity
• Strong work ethic

Are familiar with the UBC Campus, and other Vancouver attractions.

Full board accommodation included in residential position employment packages available