Student Support Liaison

• Respond to student questions and concerns and connect them to the appropriate university resources
• Collaborate with other departments to ensure a seamless and supportive student experience
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources
• Promote and support student opportunities and activities
• In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities
• Serve as the point of contact for compliance audits
• Identify opportunities and implement process and technology solutions that enhance the student retention journey
• Develops and maintains a solid knowledge of the various enterprise applications and business processes
• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's degree Required
• 1+ year of experience in higher education, customer service, or related experience Required
• High level of interpersonal, communication, and problem-solving skills
• Ability to interact with all levels within the organization
• Ability to work independently as well as function as part of a team
• Must be a self-starter with the ability to prioritize effectively
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
• Knowledgeable of higher ed federal and state regulations
• Superior written and verbal communication skills
• Ability to work independently and make sound decisions with minimal supervision and direction

Experience with Student Information Systems a plus

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays