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We are seeking a Student Support Coordinator who is passionate about student success, equity, and community well-being. This role plays a critical part in supporting students through complex situations while ensuring institutional policies and processes are applied fairly and consistently. The Student Support Coordinator serves as a key point of contact for students in need of support, advocacy, and guidance, and works closely with internal partners to navigate conduct processes, accommodations, mental health, and other student support services.
Job Responsibility:
Own the student emergency fund process
Manage student support cases and help students navigate government assistance programs
Uphold student accountability with care by managing student conduct cases
Be a first responder for student well-being
Oversee and facilitate the student grievance process
Contribute to reporting and measurement
Support with student community and communications moderation and curation
Champion accessibility and equity by coordinating ADA / Title IX accommodations
Requirements:
Successfully advocated for student access and equity
Track record of handling complex student cases with professionalism, discretion, and a student-centered approach
Confidently navigate challenging conversations
Deep knowledge of higher education policies and compliance (ADA, FERPA, student conduct, Title IX)
Proactive problem solver
Excited to partner with Coaches to navigate student support processes
Thoughtful, patient approach to supporting students through complex processes like SNAP and other government benefits
What we offer:
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away + paid holidays
In-office lunches for our NY Office
Social events - happy hours, birthday celebrations, holiday parties, & more