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Student Support Coordinator

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CampusGroup

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Location:
United States , New York City

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Category:

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Contract Type:
Not provided

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Salary:

60000.00 - 75000.00 USD / Year

Job Description:

We are seeking a Student Support Coordinator who is passionate about student success, equity, and community well-being. This role plays a critical part in supporting students through complex situations while ensuring institutional policies and processes are applied fairly and consistently. The Student Support Coordinator serves as a key point of contact for students in need of support, advocacy, and guidance, and works closely with internal partners to navigate conduct processes, accommodations, mental health, and other student support services.

Job Responsibility:

  • Own the student emergency fund process
  • Manage student support cases and help students navigate government assistance programs
  • Uphold student accountability with care by managing student conduct cases
  • Be a first responder for student well-being
  • Oversee and facilitate the student grievance process
  • Contribute to reporting and measurement
  • Support with student community and communications moderation and curation
  • Champion accessibility and equity by coordinating ADA / Title IX accommodations

Requirements:

  • Successfully advocated for student access and equity
  • Track record of handling complex student cases with professionalism, discretion, and a student-centered approach
  • Confidently navigate challenging conversations
  • Deep knowledge of higher education policies and compliance (ADA, FERPA, student conduct, Title IX)
  • Proactive problem solver
  • Excited to partner with Coaches to navigate student support processes
  • Thoughtful, patient approach to supporting students through complex processes like SNAP and other government benefits
What we offer:
  • Medical, dental, and vision insurance
  • 401(k) match
  • Fertility benefits via Carrot
  • Flexible Time Away + paid holidays
  • In-office lunches for our NY Office
  • Social events - happy hours, birthday celebrations, holiday parties, & more

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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