Student Support Associate Jobs

ACI Learning

Location:
United States, Colorado Springs

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 19.00 USD / Hour

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Job Description:

Join the ACI Learning Adventure! We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. As a Part-Time (PM) Student Support Associate at ACI Learning, you’ll help create a supportive, learner-first environment.

Job Responsibility:

Be the friendly, reliable point of contact that keeps our learners confident and supported throughout their journey
Help students stay on track with their courses, assist with attendance, scheduling, and academic progress
Handle questions across multiple channels — phone, chat, email, and text — providing timely, Tier 1 support
Help maintain accurate student records in Salesforce, support compliance requirements
When working onsite, manage the front desk, greet visitors, handle mail and deliveries, and keep our shared spaces organized

Requirements:

1–2 years of experience in a customer service or administrative support role, ideally in a fast-paced, learner- or client-focused environment
Excellent communication and problem-solving skills — you enjoy helping people and keeping things organized
Strong computer literacy, including comfort with Microsoft Office tools
A collaborative mindset with the ability to adapt quickly and stay calm under pressure
Commitment to ACI Learning’s values: accountability, customer focus, integrity, passion, resourcefulness, and teamwork

Nice to have:

Experience supporting IT training, education, or other learning environments
Familiarity with Salesforce or Learning Management Systems (like Docebo)
IT Support or Help Desk experience, or related certifications such as CompTIA A+ or ITIL 4 Foundations
Comfort using modern communication and collaboration tools like Teams, Zoom, Intercom, or Monday

What we offer:

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date
Four weeks of paid parental or medical leave
Flexible PTO policy, sick time, and eight paid holidays
401(k) retirement plan with immediate vesting and up to 5% matching contributions
One free course each year after 90 days
Tuition assistance to support your continued education and professional growth

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Student Support Associate