Student Success Team Lead

• Ensure coaches are building strong, meaningful relationships with their students
• Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
• Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
• Support coaches in addressing challenges and improving outcomes
• Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
• Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
• Manage a small caseload of students to stay connected with the coaching experience and provide direct support
• Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
• Act as a resource for your team, stepping in to manage escalated student concerns when needed
• Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
• Apply your teaching or instructional experience to coach your team effectively, modeling clear communication, accountability, and student-centered practices

• 4+ years of experience in customer service, education, student support, or coaching/mentoring programs (experience as a teacher, particularly at the high school level, is a plus)
• 3+ years of leadership experience, with a proven ability to manage and develop teams
• strong communication and interpersonal skills to build relationships with both students and staff
• a data-driven mindset with experience using metrics to track performance and guide decisions
• a passion for coaching, mentoring, and helping others succeed

Prior teaching experience or experience in the education sector or a mission-driven organization

• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Remote work schedule - Austin, TX based
• Flexible Time Away + paid holidays
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
• Equity grant