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Student Success Officer

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University of the Arts London

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Location:
United Kingdom , London

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Category:
Education

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Contract Type:
Not provided

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Salary:

34436.00 - 41196.00 GBP / Year
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Job Description:

University of the Arts London (UAL) have an exciting opportunity for a highly motivated and goal-oriented candidate to join the UAL Online team as a Student Success Officer. This role will be pivotal in shaping the learning journey of students and guiding them through their degrees from initial enrolment through to graduation. You will play a critical part in connecting with individuals, understanding their aspirations, and providing key information at timely interventions points to ensure high levels of progression, retention and achievement across all our degrees. If you are enthusiastic about the transformative power of higher education, possess excellent communication skills, and are dedicated to helping individuals find the right path to achieve their personal and professional goals, you’d be an excellent match for our team. This is a unique opportunity to help shape an evolving team, as well as the experience of UAL Online students.

Job Responsibility:

  • Shaping the learning journey of students
  • guiding students through their degrees from initial enrolment through to graduation
  • connecting with individuals, understanding their aspirations
  • providing key information at timely intervention points to ensure high levels of progression, retention and achievement across all degrees

Requirements:

  • Bachelor's degree
  • experience providing academic tutoring to students in higher education
  • highly self-motivated and proactive
  • ability to work independently, both in-person and remotely
  • excellent collaborator with strong interpersonal skills
  • capable of managing a high volume of daily consultative calls and tasks
  • capable of multitasking and performing well under pressure while working towards tight deadlines
  • strong communication skills
  • ability to convey complex information clearly and effectively to a diverse, international audience

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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