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CampusGroup Logo CampusGroup · Education

Student Success Coach

United States, Atlanta 47000.00 - 56000.00 USD / Year · Job Posted February 18, 2026
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Job Description

As a Success Coach, you’ll manage a caseload of students throughout their journey at Campus. You’ll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You’ll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role.

Job Responsibility

  • Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
  • Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
  • Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
  • Help students break down big goals into actionable next steps
  • Track progress using various dashboards
  • Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
  • Balance a caseload of 50-75 students, triaging by risk and term
  • Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
  • Adjust quickly to changing tools, processes, or term-based priorities

Requirements

  • Bachelor's degree
  • Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
  • Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
  • Proven ability to manage a high volume of outreach and follow-up

Nice to have

  • Background in education, psychology, nonprofit, coaching, or advising
  • Background in fast-paced or startup environments

What we offer

  • Medical, dental, and vision insurance
  • 401(k) match
  • Fertility benefits via Carrot
  • Hybrid work schedule (Mon & Fri remote
  • Tues-Thurs in-office)
  • Flexible Time Away + paid holidays
  • In-office lunches for our Atlanta office
  • Social events - happy hours, birthday celebrations, holiday parties, & more!
  • Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
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