Student Success Coach

• Providing direct, comprehensive program guidance to assigned students (average of 100-120 students)
• Support students in their educational planning and progress from enrollment to graduation
• Managing students' academic progress according to university policies
• Helping to ensure students are frequently engaging with Faculty in any area where they require deeper academic support
• Maintaining appropriate documentation of all academic engagements
• Maintaining regular communication with students according to university protocol
• Serve as an expert in their students' academic program details and are able to answer or obtain answers to all the questions students may have about their programs
• Advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge, and skills
• Help students identify their learning strengths and weaknesses and connect them with the necessary university resources to aid in success
• Evaluate student learning styles, skills, deficiencies, and goals
• identify appropriate learning resources for them to use
• and facilitate their use of those resources
• Evaluate student learning engagement and assessment readiness
• Monitor student academic progress, communicating with each student weekly, and intervene as necessary to assist those students having difficulty
• Assist students in career planning within the boundaries of his or her expertise, and direct students to planning resources in other areas as appropriate
• Coach students on University policies and procedures, program requirements, and related academic matters
• Work closely with Faculty to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success
• Provide students with proactive guidance on acclimating to their new undergraduate or graduate lifestyle and building supportive personal environments and best practices to facilitate their student success
• Empower students to maintain effective connections to the University and its online community of learners
• Must be able to spend significant time working at a computer and on the phone using a headset
• Must be flexible in work hours/schedule to accommodate student’s needs
• Position may require work above and beyond 40 hours per week during peak periods

• Master’s degree required
• Minimum 2-3 years of experience working in a service-oriented environment, teaching or university setting
• Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep Competency Based Education (CBE) students on track
• Strong customer service orientation and excellent communication skills
• Strong problem-solving and time management skills
• Ability to multitask
• Excellent verbal and written communication skills required
• Ability to successfully resolve student issues from request through resolution
• Effectively work with multiple databases and student platforms
• Working knowledge of Microsoft Office Suite
• Experience with integrated technology systems and tools
• Skilled at connecting and building rapport with students from diverse backgrounds
• Creative & innovative, able to work independently and in a team environment
• Self-starter
• Ability to adapt to new and rapidly changing situations

Familiarity with online learning and Internet technology is a plus

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays