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Student Success Coach

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CampusGroup

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Location:
United States , Austin

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Category:
Education

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Contract Type:
Not provided

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Salary:

50000.00 - 60000.00 USD / Year
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Job Description:

As a Success Coach, you’ll manage a caseload of students throughout their journey at Campus. You’ll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You’ll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role. This is not a reactive advising job. You’ll need to reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration.

Job Responsibility:

  • Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
  • Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
  • Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
  • Help students break down big goals into actionable next steps
  • Track progress using various dashboards
  • Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
  • Balance a caseload of 50-75 students, triaging by risk and term
  • Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
  • Adjust quickly to changing tools, processes, or term-based priorities

Requirements:

  • Bachelor's degree
  • Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
  • Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
  • Proven ability to manage a high volume of outreach and follow-up

Nice to have:

  • Background in education, psychology, nonprofit, coaching, or advising
  • Background in fast-paced or startup environments
What we offer:
  • Medical, dental, and vision insurance
  • 401(k) match
  • Fertility benefits via Carrot
  • Remote work schedule - Austin, TX based
  • Flexible Time Away + paid holidays
  • Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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