Student Success Coach

• Guide learners through academic training plan: Collaborate with students to create individualized career maps anchored in SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound), ensuring timely completion of credentialing steps and alignment with long-term career objectives
• Support credential attainment: Coach learners through Pre-Bridge, Bridge, and ICAPS training
• build study skills and exam readiness for industry-recognized credentials
• Remove systemic barriers: Connect students to wraparound supports (transportation, childcare, technology access, food security, and mental health services) to promote persistence and completion
• Foster motivation and self-advocacy: Maintain regular check-ins, track progress against SMART milestones, and implement personalized strategies to overcome obstacles
• Deliver proactive outreach: Communicate via Zoom, email, text, and in-person appointments, using qualified interpretation to ensure language access
• Coordinate warm hand-offs: Partner with Community Colleges for post-secondary transitions and with Career Pathways Specialists for employment and additional vocational training, ensuring employer readiness and alignment with career goals
• Collaborate across teams: Work closely with instructors, Workforce Development, Case Management, Counseling, and Student Support Services to monitor progress, identify barriers, and deploy targeted interventions
• Track and report outcomes: Document participation, progress toward SMART goals, and credential attainment for evaluation and continuous improvement
• Maintain strong lines of communication with partner community colleges to coordinate placement, registration, advising, and clinical scheduling, ensuring smooth transitions from adult education into credit-bearing and credential programs
• Represent the department with community partners (employers, libraries, community centers, social service agencies) by attending meetings, sharing program updates, and elevating learner needs to strengthen referral pathways and employer readiness
• Contribute to partnership quality assurance by gathering feedback on learner preparedness and workplace performance, and by coordinating continuous improvement with department leadership.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree required, preferred in the following areas: education, human services, counseling or other related fields
• At least one year’s experience in the field of Adult Education as a Student Success Coach or equivalent (Academic Advisor, Transitions Coordinator, Learning & Development, Corporate Training, etc.)
• Ability to commute to WR office, as well as flexibility to visit partner community colleges and local partners for transitions support and rapport building.

• Initiative and Independent Work
• Manage Competing Priorities
• Organizational & Time Management Skills
• Interpersonal Skills
• Cross-cultural sensitivity
• Trauma-informed academic advising skills
• Cross-Cultural Communication Skills (oral and written)
• Ability to Engage Interpretation Services
• Knowledge of World Relief
• Confidentiality and Professionalism

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.