Student Success Advisor

• Serve as the primary guide to ensure that students stay on track to meet their educational goals
• Connect with new students upon acceptance of admission to ensure overall readiness and escalate outstanding matters that would affect their ability to have a smooth and successful start
• Assist students in understanding and completing degree requirements
• Assist students with appropriate course registration
• Advise students on university policies and procedures, program requirements and related academic matters
• Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress
• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies
• Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success
• Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success
• Empower students to maintain effective connections to the University and its online community of learners
• This position is a designated Campus Security Authority
• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's Degree Required
• 3 years of experience working in a service-oriented environment or university setting
• Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep online students on track
• Strong problem solving and time management skills
• Ability to multi-task
• Excellent verbal and written communication skills required
• Working knowledge of Microsoft Office Suite
• Ability to successfully resolve student issues from request through resolution
• Effectively work with multiple databases and student platforms
• Skilled at connecting and building rapport with students from diverse backgrounds
• Creative, innovative, able to work independently and in a team environment
• Self-starter
• Ability to adapt to new and rapidly changing situations

Familiarity with online learning and Internet technology a plus

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays