Student Success Advisor-Mandarin Speaking Job at Blue Education (London)

Job Description

Blue Education supports ambitious students and families through high-quality academic planning, tutoring, admissions preparation, personal development and career-related guidance. We work closely with students, parents and tutors to help each student reach their full potential. We are looking for a Mandarin-speaking Student Success Advisor to join our London team. This role is ideal for someone who enjoys working closely with students and parents, takes pride in excellent service, and wants to build a long-term career in the education services industry.

Job Responsibility

Coordinate students’ courses, tutoring schedules, progress updates and follow-up actions
Support tutoring and student service delivery during weekends where required
Track student learning progress, attendance, homework completion, assessment results and tutor feedback
Communicate regularly with students, parents and tutors to ensure everyone is aligned on goals, progress and next steps
Prepare clear and professional updates for parents in Mandarin and/or English
Maintain accurate student records, communication logs and action trackers
Identify early signs of risk, such as missed sessions, low engagement, tutor mismatch, parent concerns or declining student performance
Work closely with tutors and internal consultants to adjust learning plans where needed
Support a high standard of client service by responding to questions, concerns and feedback in a timely and professional manner
Help maintain strong relationships with existing families, supporting client satisfaction, retention and renewals
Escalate complaints or complex cases appropriately while helping to resolve issues constructively
Contribute to internal process improvements, service templates and student progress tracking systems

Requirements

Bachelor's degree or above
Native or fluent Mandarin, with strong written and spoken English
1–3 years of relevant work experience in education services, customer service, client success, account management, hospitality, tutoring operations, admissions support or another client-facing role
Strong written communication skills
Highly organised, detail-oriented and reliable with follow-up
Strong interpersonal skills
Calm, professional and solution-focused when handling pressure or complaints
Genuine interest in education, student development and long-term client relationships
Comfortable working in a fast-paced, high-standard environment
Willing and able to work weekends regularly
Proficient in Microsoft Office, especially Excel, Word, PowerPoint and Outlook

Nice to have

Experience working with Chinese-speaking families or international students
Experience in tutoring centres, education consultancies, schools, universities, admissions services or student support teams
Familiarity with the UK education system, university admissions or academic tutoring
Experience using CRM systems, student trackers or project management tools
Education, TESOL, English, Psychology or related degree background

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Student Success Advisor-Mandarin Speaking

Job Description

Job Responsibility

Requirements

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