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We are looking for a dedicated Student Services Specialist to join our team on a contract basis in Broomfield, Colorado. This position focuses on engaging with students and alumni to ensure smooth enrollment processes and effective communication. The role requires excellent interpersonal skills and attention to detail while handling various administrative tasks.
Job Responsibility:
Respond to inquiries from students and alumni regarding enrollment procedures
Assist alumni with accessing and navigating the organization's website
Facilitate payment schedule setups and ensure timely communication with students
Conduct outreach initiatives to engage prospective students and provide support
Communicate with students to address their concerns and provide guidance
Utilize Microsoft Office tools and Dynamics CRM to manage enrollment data
Maintain accurate records and data entry for enrollment activities
Support outreach events aimed at increasing student engagement
Collaborate with team members to enhance enrollment strategies and processes
Handle inbound calls and email correspondence related to enrollment inquiries
Requirements:
Strong communication skills with the ability to interact effectively with diverse groups
Empathetic and outgoing personality to build connections with students and alumni
Ability to work collaboratively in a team-oriented environment
Proficiency in Microsoft Office Suite is essential
Familiarity with Microsoft Dynamics CRM is highly advantageous
Previous experience in enrollment processes or customer service is preferred
Skilled in data entry and maintaining accurate records
Capable of managing multiple tasks and prioritizing responsibilities effectively
Nice to have:
Familiarity with Microsoft Dynamics CRM
Previous experience in enrollment processes or customer service
What we offer:
medical, vision, dental, and life and disability insurance