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Student Services Representative

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Randstad

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Location:
Canada , Laval

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24.00 CAD / Hour

Job Description:

Are you passionate about customer service and enjoy working as part of a team? Do you have a dynamic, welcoming personality and a talent for listening and supporting others? Are you interested in the education sector and looking for your next challenge? This opportunity might be just what you're looking for!

Job Responsibility:

  • Respond to student inquiries in person, by phone, or by email, and refer them to the appropriate resources as needed
  • Manage academic platforms (class schedules, exam setup, activity tracking, access management, etc.)
  • Process training path requests and coordinate student registrations
  • Provide academic follow-up and support to ensure student success across various learning formats (on-site, online, or distance learning)
  • Serve as a liaison between students, academic advisors, the administration, and external partners

Requirements:

  • Minimum of 1 year of experience in customer service (ideally in a call center setting)
  • Strong communication skills in both French and English, spoken and written
  • Proficient with Microsoft Office and Windows environment
  • Excellent written and verbal communication skills
  • Ability to work independently with sound judgment and initiative

Nice to have:

  • Experience in the education field
  • Familiarity with CLARA and Omnivox platforms
What we offer:
  • Competitive salary based on experience
  • Stable 35-hour workweek, Monday to Friday
  • Vacation policy in addition to office closure during the holiday period
  • Work-from-home every Friday
  • Workplace easily accessible by public transit
  • Free parking for those with a vehicle
  • Access to Randstad benefits: Discounts on group insurance
  • Unlimited online training platform
  • Personalized support throughout your assignment
  • A positive environment with guaranteed challenges and fun

Additional Information:

Job Posted:
December 26, 2025

Expiration:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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