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Student Services Officer

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Bayswater Education

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Location:
Canada , Vancouver

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Category:
Education

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Contract Type:
Not provided

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Salary:

20.00 CAD / Hour
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Job Description:

As the Student Support Officer, you will be providing care, guidance, and support for our current students, and also help us attract new students to our Vancouver campus. Your success will be achieved by building positive relationships in the local and international community to help build enrollment and provide student services.

Job Responsibility:

  • Monitor accommodation bookings and allocate appropriate accommodation as requested
  • Work with homestay / Residence vendors to ensure homestay accommodation for students
  • Book airport pick-up/drop-off and meet & greet services as requested
  • Monitor airport arrivals and departures, ensuring that students are met by a representative and that transportation to their accommodations is arranged
  • Assist with homestay payroll and financial services reporting
  • Ensure student satisfaction with offered accommodations
  • Submit weekly reports to the Campus Director
  • Support the remote sales team with inquiries
  • Student counselling & support for non-academic issues
  • Monitor students who have issues and report to the Student Services Manager
  • Proactively engage and connect with students, and reach out to them
  • Provide close monitoring of underage students and immediately report any issues to the Student Services Manager
  • Support with first day arrivals, graduation ceremony, and other school events
  • Assist other members of the Student Services team
  • Monitor the emergency phone up to 2 weekends per month
  • Provide support for local agents (passing inquiries, passing correspondence, entering new applications, generating/sending initial documents)
  • Process and assist with amendments to post-arrival bookings (vacation requests, upgrades, downgrades)
  • Provide and assist with requests for documents from post-graduation students after departure
  • Complete special tasks and assignments as assigned and related to the general Student
  • Maintain a high level of organization with strong, professional communication and image
  • Welcome and provide information for school guests, partner agents, walk-ins, and trial students
  • Process new local bookings following Bayswater`s admissions procedure
  • Handle direct and local inquiries as requested

Requirements:

  • Legally eligible to work in Canada
  • Post-secondary diploma or degree preferred
  • Minimum 1 year of experience in student services, hospitality, customer service, or a related field
  • experience in international education is an asset
  • Proven ability to manage multiple responsibilities simultaneously and thrive in a dynamic, fast-paced environment
  • Comfortable wearing multiple hats across support services, coordination, and front-facing duties
  • Demonstrated ability to support and engage a diverse student population with empathy, professionalism, and cultural sensitivity
  • Strong organizational, multitasking, and time management skills with attention to detail
  • Excellent interpersonal and communication skills, both written and verbal
  • Self-motivated and able to work both independently and as part of a collaborative team
  • Flexibility to support occasional evening or weekend activities and events
  • Proficiency in Microsoft Office Suite is an asset

Nice to have:

  • Experience in international education is an asset
  • Proficiency in Microsoft Office Suite is an asset
What we offer:
  • Competitive remuneration package based on qualifications & experience
  • Private Medical Plan
  • Training & development programs
  • Opportunities for career growth within a global organization
  • Access to our wide portfolio of courses offered for free or at discounted rates
  • People-centric, inclusive culture with regular wellbeing and social activities
  • Extra days off based on the length of service
  • “Doing good” day (1 paid day off per year for volunteering activities)
  • Regular online networking and cross-departmental meetings with the Bayswater team globally

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Parttime
Work Type:
On-site work
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