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The Student Services Coordinator serves as the first point of contact for students seeking information, support, and access to university resources. This role is critical in creating a welcoming, supportive, and efficient experience for all students by connecting them to academic support, wellness services, financial aid, housing, career services, and other essential campus resources. The Coordinator plays a key role in promoting student success, retention, and a strong sense of belonging at the university.
Job Responsibility:
Act as the primary front-line representative for student services, greeting students in-person, via phone, email, and virtual platforms with professionalism and empathy
Provide accurate information and guidance on a wide range of university resources, including academic advising, counseling and wellness services, disability accommodations, financial aid, housing, food insecurity programs, career development, and extracurricular opportunities
Assess student needs through initial consultations and make appropriate referrals to specialized departments or campus partners
Maintain up-to-date knowledge of all student support programs, policies, procedures, and campus events
Assist students with navigating university systems (e.g., student portal, registration, forms, and online resources)
Coordinate and facilitate student success workshops, information sessions, and resource fairs
Track and document student interactions using the university’s case management or CRM system to ensure follow-up and continuity of support
Collaborate with faculty, staff, and other student services teams to support holistic student development
Respond promptly to student inquiries and escalate complex issues to senior staff or appropriate departments as needed
Support the planning and execution of new student orientation and ongoing student engagement initiatives
Contribute to data collection and reporting on student usage of services to help identify trends and improve programs
Requirements:
Bachelor’s degree in Education, Psychology, Counseling, Social Work, Student Affairs, or a related field
1–3 years of experience in higher education, student services, customer service, or a related helping profession
Strong interpersonal and communication skills with the ability to interact effectively with diverse student populations
Demonstrated commitment to equity, inclusion, and supporting students from underrepresented backgrounds
Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office Suite and experience with student information systems (e.g., Banner, PeopleSoft, or similar)