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Student Services Coordinator

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Robert Half

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Location:
United States , Sacramento

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Student Services Coordinator serves as the first point of contact for students seeking information, support, and access to university resources. This role is critical in creating a welcoming, supportive, and efficient experience for all students by connecting them to academic support, wellness services, financial aid, housing, career services, and other essential campus resources. The Coordinator plays a key role in promoting student success, retention, and a strong sense of belonging at the university.

Job Responsibility:

  • Act as the primary front-line representative for student services, greeting students in-person, via phone, email, and virtual platforms with professionalism and empathy
  • Provide accurate information and guidance on a wide range of university resources, including academic advising, counseling and wellness services, disability accommodations, financial aid, housing, food insecurity programs, career development, and extracurricular opportunities
  • Assess student needs through initial consultations and make appropriate referrals to specialized departments or campus partners
  • Maintain up-to-date knowledge of all student support programs, policies, procedures, and campus events
  • Assist students with navigating university systems (e.g., student portal, registration, forms, and online resources)
  • Coordinate and facilitate student success workshops, information sessions, and resource fairs
  • Track and document student interactions using the university’s case management or CRM system to ensure follow-up and continuity of support
  • Collaborate with faculty, staff, and other student services teams to support holistic student development
  • Respond promptly to student inquiries and escalate complex issues to senior staff or appropriate departments as needed
  • Support the planning and execution of new student orientation and ongoing student engagement initiatives
  • Contribute to data collection and reporting on student usage of services to help identify trends and improve programs

Requirements:

  • Bachelor’s degree in Education, Psychology, Counseling, Social Work, Student Affairs, or a related field
  • 1–3 years of experience in higher education, student services, customer service, or a related helping profession
  • Strong interpersonal and communication skills with the ability to interact effectively with diverse student populations
  • Demonstrated commitment to equity, inclusion, and supporting students from underrepresented backgrounds
  • Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office Suite and experience with student information systems (e.g., Banner, PeopleSoft, or similar)
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 16, 2026

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