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The Student Services Coordinator role is customer facing, requiring good communication and inter-personal skills, projecting a friendly, open and professional manner at all times when representing the college. We expect our Student Services staff to be team players, able to flex and cover any area outlined below, while developing individual strengths and areas of ownership. In this particular role, we are looking for someone who will focus more on our accommodation provision and student welfare, as well as carrying out other day-to-day tasks as part of the team. The ideal candidate will be a caring and outgoing ‘people-person’ who enjoys being around our wonderful international students.
Job Responsibility:
Keep the college database maintained and up to date with correct student details
Process bookings to enroll students, take payments and send relevant documents to students
Follow the operational systems, procedures, and processes to ensure that all governance, compliance, and Health & Safety standards are maintained
Escalate any student complaints where appropriate according to the Bayswater guidelines
Assist in the organisation of the activity programmes for junior and adult groups that come throughout the year
Coordinate our Activity Leaders and their rotas
Take responsibility for the welfare, safety and care of students at all times, extra duty of care is required for students under the age of 18
Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends)
Act as Deputy Designated Safeguarding Lead
Responsible for all accommodation bookings for the Brighton school, including homestays, residences, hostels and hotels
Ensure all accommodation providers meet safeguarding, suitability and accrediting body requirements, including conducting homestay visits, checks and regular reviews
Maintain accurate, up-to-date accommodation records, contracts and availability information
Administer host family payments accurately and on time, liaising with Finance as required and resolving payment queries promptly
Act promptly on accommodation-related issues or complaints, balancing student welfare with strong relationship management
Requirements:
Outstanding verbal and written communication skills
Strong leadership, organisational and administrative capabilities
Highly collaborative, with the ability to work effectively across teams to deliver results
Numerate and IT literate, with strong competence in Excel and database systems
Excellent attention to detail, with a methodical and diligent approach to ensuring quality and accuracy
Approachable, friendly and caring, with strong problem-solving skills
Resilient, flexible and proactive, with a positive ‘can-do’ approach to work
A team player who can build rapport and engage confidently with a diverse range of people
Strong commitment to equality, diversity and inclusion
Passionate about delivering a truly memorable, ‘time of their lives’ experience for students
Eligibility to work in the UK
Enhanced DBS Disclosure
Nice to have:
Undergraduate degree
Safeguarding qualification
Experience working with groups of international students in an educational setting
Experience working in student services and/or admissions