Student Safety Team Leader

• Lead and support the Student Safety Team to deliver a safe, consistent, and caring environment
• Provide line management and leadership to your team - conducting performance reviews, managing attendance, conduct, and performance, and supporting their growth and development
• Be responsible for setting objectives, creating rotas, and managing holidays to ensure effective cover and operational excellence
• Contribute to cluster performance by delivering key business KPIs
• Act as the point of escalation for incidents and ensure every situation is managed calmly, professionally, and with care
• Conduct safety patrols, respond to emergencies, and ensure our buildings are secure and compliant
• Maintain accurate Excel handovers, respond to overnight emails, and ensure smooth communication between teams
• Keep our spaces clean, tidy, and well-maintained - taking pride in every detail
• Collaborate with the day and night teams to ensure a seamless student experience across shifts

• Bring a people-focused, supportive approach to leadership
• Be able to guide and motivate others, even in challenging moments
• Stay composed and solutions-focused in fast-moving or high-pressure situations
• Have previous experience managing a team, including supporting performance, wellbeing, and development
• Preferably, have previous experience in customer service, residential, safety, or security roles
• Hold a valid UK/EU driving licence

Previous experience in customer service, residential, safety, or security roles

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme where contributions between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP) to ensure that you're supported as much as possible when you need it
• Free volunteering day per year to make a difference
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
• 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you