Student Records Coordinator

• Responsible for coordinating and maintaining curricular changes to the college catalog utilizing multiple platforms
• Creates, maintains and coordinates a yearly calendar of activities related to implementation of curricular changes, catalog updates and publication
• Proof reads, reviews and edits college publications ensuring accuracy of information
• Responsible for the curriculum review processes of several different platforms, including but not limited to Degree Works, Acalog, Navigate and Banner
• Responsible for the Catalog project coordination in conjunction with Registrar, Associate Registrar, Academic Affairs, ITD and Marketing
• Coordinates department operations for catalog implementation
• Responsible for maintaining Curriculog our curriculum proposal process and forms platform and collaborates with departments as proposals are submitted for assistance & review
• Develops training materials and holds training sessions for faculty and administrative staff in how to use/navigate Curriculog
• Manages/maintains a summary of all approved curricular changes as approved through College Advisory Council to aid in the planning of Advising Logistics Team meetings
• Coordinates process to maintain list of active courses, and to inactivate obsolete courses, on an annual cycle based on NECHE compliance
• Responsible for evaluating degree audits and resolving discrepancies
• Responsible for processing graduation exceptions as they are approved
• Evaluates Reverse Transfer requests for degree completion
• Maintains requests and coordinates with Associate Registrar to enter data into National Student Clearinghouse
• Evaluate official transcripts/score reports/re-evaluations and other documents for transfer credit and consult with faculty or department chair as questions arise
• Create/maintain transfer equivalency database using the Transfer Evaluation System (TES) product from CollegeSource
• In coordination with the Registrar, develops the processes and policies associated with Credit for Prior Learning, including awarding credit/course equivalencies for industry-recognized credentials, and for workforce development/non-credit training programs
• Serve as the Credit for Prior Learning (CPL) Specialist for College, acting as a point of contact for prospective students seeking to learn about CPL options at HCC
• Act as liaison for the Massachusetts Community College Prior Learning Assessment (PLA) Council, providing data on campus efforts to further improve CPL pathways/options for students, regularly attending PLA meetings
• Ensures that eligibility requirements are met and complete accurate paperwork for CPL options, such as credentialing, competency exams, and portfolio development
• reviews and evaluate military trainings and industry experiences for potential college credit
• and reviews student applications on the My Experience Counts website
• process their request for credit and communicates with Department Chairs / Associate Deans and Academic Deans on the awarding of credit
• Assists with the Cooperating Colleges of Greater Springfield program for HCC and host students each semester, manages semesterly lists, collects and processes CCGS forms, reviews transcripts and register students
• Reviews, monitors and resolves student enrollment for missing prerequisites before each semester and during every registration period including flex sessions
• Performs follow-up with students and faculty
• Analyze data to provide semesterly reports & offer suggestions to streamline the process
• Continuously monitor course eligibility and adjust student schedules as needed for appropriate course enrollment
• Communicate with faculty and students to resolve enrollment eligibility issues and resolve problems
• Manage prerequisite waiver forms process for the campus, ensuring accurate record-keeping for reference and archival purposes
• Monitors student records for duplicate IDs, duplicate credits posted to Banner, and resolves cases individually
• Provides academic guidance and resolves issues as they arise for students
• Responsible for using our student success platform to track student interactions, outreach, and data collection
• Assists with coordinating Student Records events throughout the year
• Participates in college committee work
• attends committee meetings and participates in discussion
• Assists the Student Records office with the following: Provides guidance with timely information on updates directly related to this position’s responsibilities, assists with office front counter, phone coverage and customer service
• Serves on the Curriculum Committee
• Participates in the Academic Logistics Team (ALT)
• Perform other related duties and special projects as directed
• Available to work some evenings and weekends.

• Master’s degree in Education, Counseling, Psychology, Business Administration, Marketing, Education Administration, or other field related to area of assignment
• Three (3) years of experience working in higher education and direct experience with curriculum, governance process and transfer credit award
• Strong technical and data management skills
• Microsoft office suites
• especially excel
• Meticulous attention to detail in matters of record accuracy and excellent oral and written communication skills
• Ability to work effectively with a diverse faculty, staff and student body, ability to work cooperatively and collegially with all segments of the college
• Ability to adapt to challenging situations as they arise
• Ability to solve problems.

• Five (5) years of experience working in higher education with curriculum and governance process, transfer credit within a student records/registrar’s office
• Experience working with an SIS system preferably Banner
• Experience working with ImageSilo, DegreeWorks, Crystal Enterprise, Microsoft Office suites, Tableau
• Experience working with college catalog and curriculum software such as Acalog/Curriculog
• Certification in assessing Prior Learning / Credit for Prior Learning Principles
• Bilingual (English/Spanish)
• Experience using EAB Navigate or other similar technology-based student success platform.

comprehensive State benefits package