Student Records Coordinator

• Coordinate various aspects of the Student Records Office related to catalog, curriculum, transfer credit, graduation and registration
• Provide academic guidance to students and work with faculty and staff to solve problems related to academic issues
• Provide leadership by training and updating the Student Records office on new policies and procedures
• Assist the Registrar in designing and implementing effective and efficient processes for Student Records
• Assist with assessment in data collection to evaluate, review and compile reports
• Review, monitor, and update student enrollment for missing prerequisites and registration issues
• Participate in various college committees
• Coordinate and update curricular changes to the college catalog
• Create, maintain and coordinate a yearly calendar of activities related to curricular changes and catalog updates
• Proof read, review and edit college publications
• Responsible for the curriculum review processes of several different platforms
• Coordinate the Catalog project
• Maintain Curriculog our curriculum proposal process and forms platform
• Develop training materials and hold training sessions for faculty and administrative staff
• Manage/maintain a summary of all approved curricular changes
• Coordinate process to maintain list of active courses, and to inactivate obsolete courses
• Evaluate degree audits and resolve student graduation discrepancies
• Process graduation exceptions
• Evaluate Reverse Transfer requests for degree completion
• Evaluate official transcripts/score reports/re-evaluations for transfer credit
• Create/maintain transfer equivalency database
• Develop the processes and policies associated with Credit for Prior Learning
• Serve as the Credit for Prior Learning (CPL) Specialist
• Act as liaison for the Massachusetts Community College Prior Learning Assessment (PLA) Council
• Ensure eligibility requirements are met and complete accurate paperwork for CPL options
• Responsible for the Cooperating Colleges of Greater Springfield program
• Work closely with the Transfer Counselor on special projects
• Review, monitor and resolve student enrollment for missing prerequisites
• Continuously monitor course eligibility and adjust student schedules
• Manage prerequisite waiver forms process
• Monitor student records for duplicate IDs, duplicate credits
• Use our student success platform to track student interactions, outreach, and data collection
• Assist with coordinating Student Records events
• Participate in college committee work
• Assist the Student Records staff
• Resolve problems for students
• Serve on the Curriculum Committee
• Participate in the Academic Logistics Team (ALT)
• Perform other related duties and special projects as directed.

• Master’s degree in Education, Counseling, Psychology, Business Administration, Marketing, Education Administration, or other field related to area of assignment
• Three (3) years of experience working in higher education with curriculum and governance process, and transfer credit award knowledge
• Strong technical and data management skills
• Microsoft office suites
• especially excel
• Meticulous attention to detail in matters of record accuracy and excellent oral and written communication skills
• Ability to work effectively with a diverse faculty, staff and student body, ability to work cooperatively and collegially with all segments of the college
• Ability to adapt to challenging situations as they arise
• Ability to solve problems.

• Five (5) years of experience working in higher education with curriculum and governance process, student records/registrar’s office
• Experience working with an SIS system preferably Banner
• Experience working with ImageSilo, DegreeWorks, Crystal Enterprise, Microsoft Office suites, Tableau
• Experience working with college catalog and curriculum software such as Acalog/Curriculog
• Certification in assessing Prior Learning / Credit for Prior Learning Principles
• Bilingual (English/Spanish)
• Experience using EAB Navigate or other similar technology-based student success platform.

Comprehensive State benefits package