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The post holder will form part of a small team dedicated to supporting many of the underpinning processes and procedures which ensure students at the University have a smooth experience during their course. The team supports a number of ongoing tasks including oversight of the Extenuating Circumstances processes, and support with student case work, together with other seasonal activities and events such as Graduation. The post holder will become an expert user of a number of university systems and be empowered to identify opportunities for enhancement and process improvement. The team provide direct support to students by responding to enquiries and supporting student-facing services.
Job Responsibility:
Form part of a small team dedicated to supporting underpinning processes and procedures for a smooth student experience
Support oversight of the Extenuating Circumstances processes
Support with student case work
Support other seasonal activities and events such as Graduation
Become an expert user of a number of university systems
Identify opportunities for enhancement and process improvement
Provide direct support to students by responding to enquiries and supporting student-facing services
Liaison and networking with the wider organisation over shared projects and objectives
Requirements:
Flexible, can-do approach to work
Embracing of change
Willing to learn new skills
Confident in technical abilities, in particular familiarity with the Microsoft Office suite
Track record in being able to learn new systems and processes
Student or customer focused approach
Actively working to identify ways of enhancing the student experience and delivering high quality services
What we offer:
Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days
Extra day of paid leave on birthday, subject to qualifying/service conditions
Flexible working, including family friendly policies
Competitive workplace pension scheme (USS) – with an employer contribution rate of 14.5%, tax relief on contributions and life cover
Staff discounts at a number of local amenities in Ipswich
Discounted membership at Adastral Park Leisure and Sports
Access to a range of high-quality learning and development opportunities
Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions