Student Intern- MTM Data Management & Staffing Coordinator Job at MUSC (Charleston)

Job Description

Works with MTM Admin team to develop systems, procedures and policies for data management, assisting colleagues in performing data-related tasks, and networking with clients. Organizes existing Student employee schedules and new student initial onboarding processes, orientation, training and operating system(s) access. Provides medication therapy management (MTM) services via outbound calls and possibly a triage of inbound calls to the MTM center, monitors eFax for prescriber responses and completion of failed faxes, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services. Additionally, may be called upon to assist the MTM Executive Director in the training of pharmacy externs rotating through the MTM Center.

Job Responsibility

Works with MTM Admin team to develop systems, procedures and policies for data management, assisting colleagues in performing data-related tasks, and networking with clients
Organizes existing Student employee schedules and new student initial onboarding processes, orientation, training and operating system(s) access
Provides medication therapy management (MTM) services via outbound calls and possibly a triage of inbound calls to the MTM center
Monitors eFax for prescriber responses and completion of failed faxes
Supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation
Communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services
May be called upon to assist the MTM Executive Director in the training of pharmacy externs rotating through the MTM Center
Updates operational manuals and workflows based on clinician processes to improve the completion of claims
Assists the Director in collecting and tabulating data for reporting purposes
Uses data trends from software systems to support clinician professional growth and productivity
Collects productivity data weekly, monthly, and quarterly from software systems for clinicians and clinician groups
Analyzes pharmacy data from OutcomesMTM to predict efficiency across centers
Organizes student employee schedules and manages new student onboarding processes, orientation, training, and system access
Coordinates with interns, elective students, and volunteers each semester and summer to provide appropriate hourly coverage at the MTM Center
Communicates IT/IS issues to College of Pharmacy IT Manager and to software system point of contacts through ticket requests, emails, and meetings for problem-solving
Customizes social media and outreach campaigns with MUSC branding for patients, providers, and students
Collaborates with the Social Media and Communications Lead at the College of Pharmacy on social media strategies to engage interns through Instagram and LinkedIn quarterly

Requirements

Provides medication therapy management (MTM) services via outbound calls and possibly a triage of inbound calls to the MTM center
Monitors eFax for prescriber responses and completion of failed faxes
Supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation
Communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services
May be called upon to assist the MTM Executive Director in the training of pharmacy externs rotating through the MTM Center
Updates operational manuals and workflows based on clinician processes to improve the completion of claims
Assists the Director in collecting and tabulating data for reporting purposes
Uses data trends from software systems to support clinician professional growth and productivity
Collects productivity data weekly, monthly, and quarterly from software systems for clinicians and clinician groups
Analyzes pharmacy data from OutcomesMTM to predict efficiency across centers
Organizes student employee schedules and manages new student onboarding processes, orientation, training, and system access
Coordinates with interns, elective students, and volunteers each semester and summer to provide appropriate hourly coverage at the MTM Center
Communicates IT/IS issues to College of Pharmacy IT Manager and to software system point of contacts through ticket requests, emails, and meetings for problem-solving
Customizes social media and outreach campaigns with MUSC branding for patients, providers, and students
Collaborates with the Social Media and Communications Lead at the College of Pharmacy on social media strategies to engage interns through Instagram and LinkedIn quarterly
Ability to perform job functions while standing (Frequent)
Ability to perform job functions while sitting (Frequent)
Ability to perform job functions while walking (Frequent)
Ability to work indoors (Continuous)
Ability to work outdoors in all weather and temperature extremes (Infrequent)
Ability to work in confined/cramped spaces (Infrequent)
Ability to perform job functions from kneeling positions (Infrequent)
Ability to bend at the waist (Infrequent)
Ability to squat and perform job functions (Infrequent)
Ability to perform 'pinching' operations (Infrequent)
Ability to fully use both hands/arms (Continuous)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders (Frequent)
Ability to reach in all directions (Continuous)
Possess good finger dexterity (Continuous)
Ability to lift and carry 15# , unassisted (Infrequent)
Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted (Infrequent)
Ability to lower objects, to 15 #, from height of 36 inches, unassisted (Infrequent)
Ability to push/pull objects to 15 #, unassisted (Infrequent)
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes (Continuous)
Ability to see and recognize objects close at hand (Continuous)
Ability to see and recognize objects at a distance (Continuous)
Ability to match or discriminate between colors (Frequent)
Ability to determine distance/relationship between objects
depth perception (Continuous)
Good peripheral vision capabilities (Continuous)
Ability to maintain hearing acuity, with correction (Continuous)
Ability to hear and/or understand whispered conversations at a distance of 3 feet (Continuous)
Ability to perform gross motor functions with frequent fine motor movements (Continuous)
Ability to work in dusty areas (Infrequent)

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Student Intern- MTM Data Management & Staffing Coordinator

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