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Under general direction, this position provides support for student finance operations. Performs the necessary tasks as applicable to their team, such as TIV awarding, verification, disbursement and credit balance processing. This role is responsible for promoting student success through accurate and responsive processing of TIV aid and providing support to our internal customers and external agencies. In addition, this position prepares a variety of reports to analyze student finance trends.
Job Responsibility:
Has full working knowledge of processes procedures, and policies related to current role and applies them
Has learned and applied advanced Title IV knowledge with minimal guidance including troubleshooting and providing recommendations
Generate and analyze report data
Identifies trends within student finance and analyzes reports and root cause analysis
Uses knowledge to anticipate potential questions or risks and proactively communicates potential resolution
Review and assess current process and procedures, suggest process improvements, and assist in the implementation of change including training of other colleagues
Presents report findings to management and explains any unusual changes
Ability to escalate concerns
Assists in any database or student finance system conversions with student finance management and the IT department
Owns processes on the teams and is responsible for execution including mentoring colleagues and developing technical skills while increasing student finance knowledge
Holds oneself accountable for meeting team objectives and individual deadlines/SLAs. Brings any concerns with meeting deadlines to leadership
Performs other duties as assigned
Complies with all policies and standards
Requirements:
Bachelor's Degree Preferred
2 years of experience in student accounts and/or financial aid Preferred
2 years of experience in an analytical position Preferred
Strong working knowledge of Title IV Funding and Student Finance policy
Excellent analytical skills with the ability to produce reports and interpret data
PC skills in Microsoft Office, in particular Excel, database and internet applications
Communicates with impact both verbally and written in an accurate, understandable and succinct manner while adapting communication style to your audience
Proactively solves problems through asking questions, listening to responses, verifying information, considering alternate conclusions and staying solution focused
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
What we offer:
Health, dental, vision, life and disability insurance