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Student Finance Advisor I

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Adtalem Global Education

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Location:
United States , Lisle

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio. Supports students with Financial Aid advising and awareness of overall financial literacy to succeed in their educational goals. Function as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Job Responsibility:

  • Promote student success through accurate and responsive advisement in student finance and service-related areas
  • Provide support and advocacy as needed for students throughout the student lifecycle
  • Serve as primary point of contact for students within assigned portfolio
  • Support students with Financial Aid advising and awareness of overall financial literacy
  • Support new student intake process by working with admissions to answer incoming student questions, provide review of program and student costs, and outline funding options
  • Create and confirm accurate financial plan
  • Continuously review student accounts to advise on financial eligibility
  • Maintain student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication
  • Continuously evaluate financial plans throughout student lifecycle and make adjustments
  • Utilize systems and student data to confirm and track accurate enrollment, persistence, and graduation information
  • Accurately document all interactions
  • Analyze student data to identify triggers for proactive outreach
  • Coach students to explore alternatives to overcome barriers
  • Make appropriate resource referrals
  • Collaborate with other departments to deliver optimal student experience
  • Maintain understanding of all Title IV programs, policies, and procedures
  • Identify opportunities and solutions that improve current methods
  • Promote student self-service tools
  • Engage students through variety of communication channels including video advising
  • Perform other duties as assigned
  • Comply with all policies and standards

Requirements:

  • Bachelor's Degree Required
  • Outstanding customer service skills with 1+ years of customer service or related experience Required
  • 1-year of experience in Higher Education Preferred
  • Experience with Student Financial Aid software application Preferred
  • Ability to work a variety of office hours, including evenings, weekends, and travel as needed
  • High level of interpersonal, communication, and problem-solving skills
  • Ability to work independently as well as function as part of a team
  • Must be a self-starter with the ability to prioritize effectively
  • PC skills in Microsoft Office, Internet applications, and database software
  • Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
  • Self-motivated and willing to take ownership of and quickly resolve complex issues

Nice to have:

  • 1-year of experience in Higher Education
  • Experience with Student Financial Aid software application
What we offer:
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays

Additional Information:

Job Posted:
December 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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