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The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio. Supports students with Financial Aid advising and awareness of overall financial literacy to succeed in their educational goals. Function as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.
Job Responsibility:
Promote student success through accurate and responsive advisement in student finance and service-related areas
Provide support and advocacy as needed for students throughout the student lifecycle
Serve as primary point of contact for students within assigned portfolio
Support students with Financial Aid advising and awareness of overall financial literacy
Support new student intake process by working with admissions to answer incoming student questions, provide review of program and student costs, and outline funding options
Create and confirm accurate financial plan
Continuously review student accounts to advise on financial eligibility
Maintain student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication
Continuously evaluate financial plans throughout student lifecycle and make adjustments
Utilize systems and student data to confirm and track accurate enrollment, persistence, and graduation information
Accurately document all interactions
Analyze student data to identify triggers for proactive outreach
Coach students to explore alternatives to overcome barriers
Make appropriate resource referrals
Collaborate with other departments to deliver optimal student experience
Maintain understanding of all Title IV programs, policies, and procedures
Identify opportunities and solutions that improve current methods
Promote student self-service tools
Engage students through variety of communication channels including video advising
Perform other duties as assigned
Comply with all policies and standards
Requirements:
Bachelor's Degree Required
Outstanding customer service skills with 1+ years of customer service or related experience Required
1-year of experience in Higher Education Preferred
Experience with Student Financial Aid software application Preferred
Ability to work a variety of office hours, including evenings, weekends, and travel as needed
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
Self-motivated and willing to take ownership of and quickly resolve complex issues
Nice to have:
1-year of experience in Higher Education
Experience with Student Financial Aid software application
What we offer:
Health, dental, vision, life and disability insurance
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