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The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio. Supports students with Financial Aid advising and awareness of overall financial literacy to succeed in their educational goals. Function as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.
Job Responsibility:
Promote student success through accurate and responsive advisement in student finance and service-related areas
Provide support and advocacy as needed for students throughout the student lifecycle
Serve as a primary point of contact for the student(s) within their assigned portfolio
Support students with Financial Aid advising and awareness of overall financial literacy
Function as a role model for our TEACH values and fosters a culture of CARE
Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education
Create and confirm an accurate financial plan by establishing timeframes to complete any application process
Continuously reviews student accounts to advise students on their financial eligibility
Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication
Using a high level of discretion and independent judgment continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments
Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information
Accurately and thoroughly documents all interactions in the appropriate institutional systems
Analyzes student data to identify triggers, indicating a need for proactive outreach
Coaches students to explore alternatives to overcome barriers to persistence or graduation
Makes appropriate resource referrals when necessary
Collaborates with other departments and functional areas to deliver an optimal student experience
Maintain a thorough understanding of all Title IV programs, policies, and procedures, including institutional and international, federal, and state regulations
Complies with applicable international, federal, and state laws
Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization
Promote student self-service tools during advising sessions and new student orientation
Engages students through a variety of communication channels
Performs other duties as assigned
Complies with all policies and standards
Requirements:
Bachelor's Degree Required
Outstanding customer service skills with 1+ years of customer service or related experience Required
1-year of experience in Higher Education Preferred
Experience with Student Financial Aid software application Preferred
Ability to work a variety of office hours, including evenings, weekends, and travel as needed
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
Self-motivated and willing to take ownership of and quickly resolve complex issues
Nice to have:
1-year of experience in Higher Education
Experience with Student Financial Aid software application
What we offer:
Health, dental, vision, life and disability insurance
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