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Student Finance Advisor I

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Adtalem Global Education

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Location:
United States , Lisle

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Category:
Finance

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Contract Type:
Not provided

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Salary:

20.00 - 23.00 USD / Hour
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Job Description:

The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio. Supports students with Financial Aid advising and awareness of overall financial literacy to succeed in their educational goals. Function as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Job Responsibility:

  • Promote student success through accurate and responsive advisement in student finance and service-related areas
  • Provide support and advocacy as needed for students throughout the student lifecycle
  • Serve as a primary point of contact for students within an assigned portfolio
  • Support students with Financial Aid advising and awareness of overall financial literacy
  • Support the new student intake process by working with admissions
  • Create and confirm an accurate financial plan
  • Maintain student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication
  • Continuously evaluate financial plans and make appropriate adjustments
  • Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information
  • Accurately document all interactions
  • Analyze student data to identify triggers for proactive outreach
  • Collaborate with other departments to deliver an optimal student experience
  • Maintain a thorough understanding of all Title IV programs, policies, and procedures
  • Identify opportunities and solutions that improve current methods
  • Engage students through a variety of communication channels
  • Perform other duties as assigned
  • Comply with all policies and standards

Requirements:

  • Bachelor's Degree Required
  • Outstanding customer service skills with 1+ years of customer service or related experience Required
  • 1-year of experience in Higher Education Preferred
  • Experience with Student Financial Aid software application Preferred
  • Ability to work a variety of office hours, including evenings, weekends, and travel as needed
  • High level of interpersonal, communication, and problem-solving skills
  • Ability to work independently as well as function as part of a team
  • Must be a self-starter with the ability to prioritize effectively
  • PC skills in Microsoft Office, Internet applications, and database software
  • Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
  • Self-motivated and willing to take ownership of and quickly resolve complex issues

Nice to have:

  • 1-year of experience in Higher Education
  • Experience with Student Financial Aid software application
What we offer:
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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