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Student Experience Team Member

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Unite Students

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

28092.00 - 29305.00 GBP / Year

Job Description:

As a Student Experience Team Member, you'll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You'll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences—from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you'll make a real impact, connecting with students, driving bookings, and helping build a place they're proud to call home.

Job Responsibility:

  • Providing a friendly front of house reception and building strong rapport with students
  • Responding quickly to student feedback and guiding them to the right support when needed
  • Supporting sales efforts through viewings, answering enquiries, and attending university and housing events
  • Helping to deliver community-building events with Resident Ambassadors
  • Maintaining a safe, clean, and well-kept environment
  • Work closely with day and night teams to ensure seamless service and handovers
  • Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help
  • Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage

Requirements:

  • Demonstrate excellent customer service skills, ideally with a background in hospitality or retail
  • Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently
  • Possess strong time management and organisational skills to handle multiple responsibilities efficiently
  • Take pride in doing what’s right and supporting others
  • Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety

Nice to have:

Experience in a customer service role or residential environment

What we offer:
  • A performance-related bonus paid twice a year
  • 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service
  • A generous pension scheme where contributions between 4% and 11% depending on how much you save
  • Life assurance worth 4 times your salary
  • Share save scheme giving you access to purchase Unite Students shares at a discounted rate
  • Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Medicash (Health Cash Plan) - access to claim back the cost of routine medical care
  • An Employee Assistance Programme (EAP)
  • Free volunteering day per year
  • Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
  • 20% student rent at any of our direct let properties for your children, siblings, their children, or any student that depends on you

Additional Information:

Job Posted:
March 21, 2026

Expiration:
March 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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