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Unite Students Logo Unite Students · Customer Service

Student Experience Team Member

United Kingdom, London East 29160.00 GBP / Year · Job Posted April 23, 2026
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Job Description

As a Student Experience Team Member, you'll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You'll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences—from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you'll make a real impact, connecting with students, driving bookings, and helping build a place they're proud to call home.

Job Responsibility

  • Providing a friendly front of house reception and building strong rapport with students.
  • Responding quickly to student feedback and guiding them to the right support when needed.
  • Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
  • Helping to deliver community-building events with Resident Ambassadors.
  • Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
  • Work closely with day and night teams to ensure seamless service and handovers.
  • Support with wellbeing or welfare matters, noticing when something isn't right and taking action to help.
  • Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.

Requirements

  • Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
  • Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
  • Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
  • Take pride in doing what's right and supporting others.
  • Preferred, have experience in a customer service role or residential environment - though this isn't essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
  • Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.

What we offer

  • A performance-related bonus paid twice a year
  • 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
  • A generous pension scheme where contributions between 4% and 11% depending on how much you save
  • Life assurance worth 4 times your salary
  • Share save scheme giving you access to purchase Unite Students shares at a discounted rate
  • Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
  • An Employee Assistance Programme (EAP) to ensure that you're supported as much as possible when you need it
  • Free volunteering day per year to make a difference!
  • Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
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