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As a Student Experience Team Member, you'll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You'll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you'll make a real impact, connecting with students, driving bookings, and helping build a place they're proud to call home.
Job Responsibility:
Providing a friendly front of house reception and building strong rapport with students
Responding quickly to student feedback and guiding them to the right support when needed
Supporting sales efforts through viewings, answering enquiries, and attending university and housing events
Helping to deliver community-building events with Resident Ambassadors
Maintaining a safe, clean, and well-kept environment
Work closely with day and night teams to ensure seamless service and handovers
Support with wellbeing or welfare matters
Be a brand ambassador, living our CARE principles
Requirements:
Demonstrate excellent customer service skills, ideally with a background in hospitality or retail
Be warm, caring, and approachable
Possess strong time management and organisational skills
Take pride in doing what's right and supporting others
Preferred, have experience in a customer service role or residential environment
Taking ownership of problems and act quickly to resolve issues
Nice to have:
Experience in a customer service role or residential environment
What we offer:
A performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service
A generous pension scheme where contributions between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Students shares at a discounted rate
Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents