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As a Student Experience Team Member, you'll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You'll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you'll make a real impact, connecting with students, driving bookings, and helping build a place they're proud to call home.
Job Responsibility:
Providing a friendly front of house reception and building strong rapport with students
Responding quickly to student feedback and guiding them to the right support when needed
Supporting sales efforts through viewings, answering enquiries, and attending university and housing events
Helping to deliver community-building events with Resident Ambassadors
Maintaining a safe, clean, and well-kept environment
Work closely with day and night teams to ensure seamless service and handovers
Support with wellbeing or welfare matters, noticing when something isn't right and taking action to help
Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage
Requirements:
Excellent customer service skills
Background in hospitality or retail preferred
Warm, caring, and approachable personality
Strong time management and organisational skills
Ability to handle multiple responsibilities efficiently
Ability to connect with people and create a safe, welcoming atmosphere
Ability to take ownership of problems and act quickly to resolve issues
Nice to have:
Experience in a customer service role or residential environment
What we offer:
Performance-related bonus paid twice a year
25 days annual leave plus bank holidays
Option to buy up to 5 extra days annual leave
Earn up to 5 additional days for long service
Generous pension scheme (contributions between 4% and 11%)
Life assurance worth 4 times salary
Share save scheme
Enhanced Family Leave (18 weeks full pay for birthing parents, 4 weeks for non-birthing parents)
Medicash (Health Cash Plan)
Employee Assistance Programme (EAP)
Free volunteering day per year
Access to online platform with retail and hospitality discounts
20% student rent discount at company properties for family members