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Student Experience Team Leader

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Unite Students

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Location:
United Kingdom , Bristol

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

30030.00 GBP / Year
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Job Description:

You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same! You will be leading a small team of Student Experience Team Members, whilst also getting stuck in yourself to lead by example. Ensuring that our students have a world class experience will be at the heart of everything you do, whether this is supporting students in their first years away from home or working with your team to exceed our customers expectations.

Job Responsibility:

  • Supporting the day-to-day activities of the team, including delegating tasks and setting targets and working alongside the team to achieve them
  • Responsible for the safety and security of the building and the students whilst on duty, making sure your team conducts the necessary checks
  • Supporting the training and development of your team members to help them reach their potential
  • Making sure your team provides a welcoming reception to all the students who call our building home and accountable for your team's responsiveness to solving our students' problems
  • Working with managers and partners to support our students' wellbeing should they find themselves in vulnerable or difficult situations
  • Organising events to create and build an inclusive community where our students can relax and be themselves
  • Proactively driving local sales activity against given targets

Requirements:

  • Able to delegate tasks fairly, bearing in mind team's strengths and weaknesses
  • Hardworking and willing to get stuck in alongside the team
  • Confident operator ready to take the first step into leadership
  • Communicates effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
  • Remains calm and focussed, even in difficult or pressurised situations
  • Ability to find a solution to a new situation or challenge
  • Confident working both alone on your own or as part of a team
  • Understands and respects the diversity of others' cultures, beliefs, and backgrounds
What we offer:
  • A discretionary annual bonus
  • 33 days' paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
  • A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
  • Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
  • Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more

Additional Information:

Job Posted:
April 01, 2026

Expiration:
April 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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