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Student Experience Team Leader

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Unite Students

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Location:
United Kingdom , Birmingham

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

29150.00 GBP / Year
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Job Description:

As a Student Experience Team Leader, you'll play a key part in delivering an outstanding student living experience and overseeing daily operations for your property. You'll work closely with Student Experience Managers, facilities and housekeeping teams, ensuring your team provides excellent service and maintains a safe, welcoming environment. Leading by example, you'll support students as they settle into university life, resolve day-to-day issues, and drive operational efficiency to meet performance goals.

Job Responsibility:

  • Drive local sales activity and help to meet occupancy and revenue targets
  • lead, coach, and motivate your property team to deliver outstanding service and meet sales targets
  • manage daily operations and ensure your building runs smoothly, safely, and efficiently at all times
  • build connections with students, supporting welfare and responding promptly to their needs
  • plan and deliver on-site events and activities to help foster a sense of belonging and community
  • work closely with colleagues in housekeeping, facilities, and other areas to maintain high standards

Requirements:

  • A proactive, customer-centric sales professional who demonstrates initiative in achieving sales targets
  • elevates team performance through hands-on training in sales, and leads by example
  • be hands-on and hardworking, willing to actively support the team and step into leadership with confidence
  • exceptional communicator who listens actively, conveys ideas clearly, and uses appropriate tone and language in all interactions
  • is calm and focused under pressure, able to stay composed in challenging or fast-moving situations
  • strong problem-solver with the ability to think quickly and find solutions to new or unexpected challenges
  • collaborative team player who respects diversity and works well both independently and with various internal stakeholders
What we offer:
  • A discretionary annual bonus
  • 33 days' paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
  • a generous pension scheme - employer contributions between 5% and 11% depending on how much you save
  • various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
  • enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more

Additional Information:

Job Posted:
April 11, 2026

Expiration:
April 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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