Student Enquiries Officer

• Deliver frontline enquiry support across multiple channels: Respond to general student enquiries across all service channels, ensuring accurate and timely information is provided in line with university policies and procedures
• Maintain accurate student records and process routine requests: Process routine updates and requests in student systems (e.g., CRM, Student Management), ensuring data integrity and compliance with privacy standards
• Escalate complex issues appropriately: Identify when enquiries require specialist input or escalation and follow defined pathways to ensure resolution and continuity of service
• Support service consistency and contribute to team knowledge: Contribute to team knowledge bases and participate in regular briefings to stay informed of changes to processes, systems, and student communications
• Contribute to a positive team culture: Engage in team activities, training, and feedback sessions to support continuous improvement and uphold the values of the Student Services and Operations Division

• Experience in a customer service or administrative support role
• Ability to follow procedures and work within established systems
• Strong communication and interpersonal skills
• Basic proficiency in Microsoft Office and CRM platforms
• Ability to work effectively in a team and adapt to changing priorities

17% superannuation