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University of the Arts London Logo University of the Arts London · Customer Service

Student Enquiries Coordinator

United Kingdom, London 34436.00 - 41196.00 GBP / Year · Job Posted July 14, 2026
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Job Description

Camberwell College of Arts, part of University of the Arts London, is seeking an enthusiastic Student Enquiries Coordinator to join the Academic Registry team, working on its dedicated Student Contact Desk. You will be the first point of contact for enquiries, dealing with prospective, current and past students. You will respond to and manage a wide range of enquiries, both in person, and online, while providing information and advice, and problem solving and escalating to other teams as necessary. You will also provide key programme administration support to the Academic Registry team, covering duties as required at key points during the academic year.

Job Responsibility

  • Deliver excellent customer service
  • deal with student enquiries both in person and via email
  • provide key programme administration support to the Academic Registry team
  • respond to and manage a wide range of enquiries
  • provide information and advice
  • problem solve and escalate to other teams

Requirements

  • Educated to at least A Level or equivalent work experience
  • relevant experience working in an academic environment
  • providing reception/administrative support in a caring profession
  • experience of working with IT systems, databases or student record systems
  • experience with CRM systems
  • highly organized and skilled problem solver
  • strong communication skills both in person and in writing
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