Student Data Officer

• To ensure student enrolments, withdrawals, transfers, attendance and achievements are accurately recorded into the College MIS (EBS/Unit-e)
• To process enrolments, and appropriate fee payments, ensuring receipts are issued and the appropriate records kept according to College Policy
• To ensure that queries arising from data issues (including attendance related) are referred, tracked, monitored and resolved through the appropriate processes and systems
• To ensure the completeness and accuracy of College data on EBS and in the short-term Unit-e
• Attend College events such as Open Evenings and enrolment events
• Undertake additional hours as and when required for which time off in lieu will be available

• Excellent communication skills both verbal and written
• Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building
• Customer focused mindset with a commitment to providing exceptional service
• Problem solving abilities in order to resolve issues independently or collaboratively with colleagues
• Ability to prioritise your own workload
• Excellent IT skill, including the use of Excel and Word

Previous experience in customer service, administrative support or a similar role would be beneficial but not necessary

• Annual Leave: You will be paid up to 8.2 weeks per full year in recognition of annual leave, which is paid inclusive of your annual salary
• Pension: Generous Local Government pension
• Learning & Development: Programmes by The Community Adult Education Department
• Staff Development: Access to the College staff development programmes and CPD
• Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
• Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
• Parking: Free car parking across all campus sites (apart from Arundel)
• Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!