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Kick-start your finance career at Mercell as a Student Assistant in Accounts Receivable & Collections. Support the Finance team with billing inquiries and collections while gaining hands-on experience. Contribute to the financial operations of Mercell while gaining valuable hands-on experience within finance and customer operations. Play an important supporting role by helping manage incoming tickets related to debt collection, assisting with customer communication, and ensuring cases are handled efficiently and documented correctly.
Job Responsibility:
Review and respond to incoming support tickets related to debt collection inquiries, using templates and internal guidelines
Verify account and invoice information in internal systems to ensure accurate responses to customers and partners
Escalate complex or sensitive cases (e.g., disputes, legal matters, or large balances) to senior team members
Document actions and communication in the ticketing system to maintain clear case history
Assist with follow-ups and basic administrative tasks, such as sending reminders or collecting supporting documentation
Requirements:
Currently enrolled as a student in Finance, Accounting or a related bachelor's or master's degree
Fluent in Swedish and English
Nice to have:
Experience in billing, debt collecting, accounting or order-to-cash processes
Good experience navigating through different IT systems
High attention to detail and ability to manage multiple requests