Student Advisor Job at Keypath Education (Schaumburg)

Job Description

The Advisor retains students from the point of enrollment to program completion and drives persistence through clinical or professional placements. The Advisor is responsible for providing outreach to students via multiple methods to support their successful completion of programmatic and placement requirements.

Job Responsibility

Completes outreach via phone, email, and text message as outlined by program-specific engagement strategies
Responds to student inquiries via phone, email, and text message
Collaborates with Enrollment Advisor to successfully onboard new students as required by program
Documents all student communication and maintains relevant data points in CRM and other systems
Documents relevant communication with cross-functional team members and performs any required action items
Understands the fluctuations of their student population and works with Associate Director to achieve retention and placement goals
Confirms final student and enrollment numbers at close of term for Enrollment Verification
Conducts outreach around key progress markers for students, including registration, participation, clearance completion, grades, and at-risk indicators
Communicates with university partner faculty or advisor contacts via email as appropriate within designated timeframe
Provides timely escalations to Associate Director for communication to university partner or internal stakeholders

Requirements

Bachelor's degree is required
At least 1-2 years of related experience (i.e., Student Advising, Call Center, In/Out Bound, Customer Service) required
Experience working in higher education or similar environment highly preferred
Understands the needs and challenges faced by adult learners
A passion for excellence and adaptability
Excellent written and verbal communication skills
Ability to multitask, prioritize, and deal with ambiguity
Aptitude to research, critically think about, and analyze student records and policy for resolution
A strong attention to detail including skills in record keeping and records management
Strong interpersonal, problem solving, and customer service skills
Outstanding listening and comprehension skills
A genuine interest and commitment to help students achieve their goals
Ability to work independently in the absence of supervision
Communication Skills: Written and oral communications are clear, organized, and effective
listens and comprehends well
Reliability/Dependability: Consistently performs at a high level
manages time and workload effectively to meet responsibilities
Judgment & Decision-Making: Makes thoughtful, well-reasoned decisions
exercises good judgment, resourcefulness, and creativity in problem-solving
Initiative & Flexibility: Demonstrates initiative, often seeking out additional responsibility
identifies problems and solutions
thrives on new challenges and adjusts to unexpected changes
Cooperation & Teamwork: Respectful of colleagues when working with others and makes valuable contributions to help the group achieve its goals
Intermediate proficiency with Microsoft Office, including Outlook, Excel, and Word
Intermediate proficiency with Microsoft Dynamics CRM, InPlace, and assigned university partner Student Information Systems (SIS) and Learning Management Systems (LMS) preferred
Familiarity with assigned university partner clearance tracking systems, such as Complio, CastleBranch, etc
Comfort using multiple systems daily, navigating between systems, and learning new technology

What we offer

Embrace the flexibility of remote, hybrid, and flexible work options
Access a competitive array of medical, vision, and dental insurance plans
Take advantage of our Employee Assistance Program (EAP) and various mental health and well-being support programs
Invest in your future with our tuition reimbursement and professional development programs
Secure your retirement with our 401(k) retirement contributions and company matching
Enjoy our paid leave policies designed to ensure you have the time to rest and recharge
Company-supported life and AD&D insurance, along with short-term and long-term disability coverage
Inclusive parental leave programs designed to support you and your family

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Student Advisor

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