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This is a long-term contract position where you will play a critical role in supporting students with financial account inquiries, ensuring smooth processing of tuition-related documents, and managing billing procedures.
Job Responsibility:
Assist students and authorized proxies with inquiries related to billing accounts, providing clear and accurate information
Process tuition refund plan waivers on a daily basis to ensure timely updates to student accounts
Manage refunds, verifying all necessary documentation before processing
Conduct collection calls to students with unpaid balances or delinquent payment plans, prioritizing outreach before registration and move-in dates
Maintain accurate account notes and apply holds on accounts as needed
Perform additional administrative tasks as assigned to support the department's operations
Requirements:
Proficiency in Microsoft Excel, including advanced formulas, VLOOKUP, and pivot tables
Familiarity with billing software and processes, including collections and account management
Experience managing student loans and addressing related inquiries
Solid administrative and organizational skills with the ability to multitask effectively
Excellent customer service skills, including clear communication and problem-solving abilities
Ability to handle sensitive financial information with confidentiality and professionalism
What we offer:
medical, vision, dental, and life and disability insurance