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Student Account Representative

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Robert Half

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Location:
United States , Baltimore

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is a long-term contract position where you will play a critical role in supporting students with financial account inquiries, ensuring smooth processing of tuition-related documents, and managing billing procedures.

Job Responsibility:

  • Assist students and authorized proxies with inquiries related to billing accounts, providing clear and accurate information
  • Process tuition refund plan waivers on a daily basis to ensure timely updates to student accounts
  • Manage refunds, verifying all necessary documentation before processing
  • Conduct collection calls to students with unpaid balances or delinquent payment plans, prioritizing outreach before registration and move-in dates
  • Maintain accurate account notes and apply holds on accounts as needed
  • Perform additional administrative tasks as assigned to support the department's operations

Requirements:

  • Proficiency in Microsoft Excel, including advanced formulas, VLOOKUP, and pivot tables
  • Familiarity with billing software and processes, including collections and account management
  • Experience managing student loans and addressing related inquiries
  • Solid administrative and organizational skills with the ability to multitask effectively
  • Excellent customer service skills, including clear communication and problem-solving abilities
  • Ability to handle sensitive financial information with confidentiality and professionalism
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

Work Type:
On-site work
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