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Student Accommodation Administrator

United Kingdom, Exeter Employment contract 26200.00 GBP / Year · Job Posted November 24, 2025
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Job Description

A fantastic opportunity for an enthusiastic, self-motivated Student Accommodation Administrator to join our clients front of house team in their luxury student accommodation in the City Centre of Exeter. This is a perfect opportunity for an out-going, talented individual to get stuck in, ensuring the tenants receive exceptional service. You will generally be the first point of contact so will be a brand ambassador for the company. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload where no two days are the same

Job Responsibility

  • Providing front of office support to residents and visitors to the building
  • Updating the company in-house booking and customer relationship management system
  • Supporting customer show rounds to ensure maximum occupancy of the residence
  • Respond positively and quickly to customer enquiries and complaints
  • Create a friendly and safe environment for students
  • Create monthly fun and diverse events for students to participate in
  • Manage the incoming post and deliveries
  • Always interact with students professionally
  • Engage with the students to capture feedback and insight to improve services

Requirements

  • Previous experience within a highly customer focused role
  • Experience within accommodation, hotels/hospitality or retail would be preferred but not essential
  • Outstanding customer service skills with strong verbal and written communication
  • The ability to think on your feet
  • A confident, polite and professional persona
  • Good working knowledge of IT systems including Microsoft Office and Social Media platforms
  • Smartly presented

Nice to have

Experience within accommodation, hotels/hospitality or retail

What we offer

  • 25 days holiday plus bank holidays
  • paid overtime
  • generous pension scheme
  • life assurance cover
  • employee assistance scheme

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