Student Accommodation Administrator

• Providing front of office support to residents and visitors to the building
• Updating the company in-house booking and customer relationship management system
• Supporting customer show rounds to ensure maximum occupancy of the residence
• Respond positively and quickly to customer enquiries and complaints
• Create a friendly and safe environment for students
• Create monthly fun and diverse events for students to participate in
• Manage the incoming post and deliveries
• Always interact with students professionally
• Engage with the students to capture feedback and insight to improve services

• Previous experience within a highly customer focused role
• Experience within accommodation, hotels/hospitality or retail would be preferred but not essential
• Outstanding customer service skills with strong verbal and written communication
• The ability to think on your feet
• A confident, polite and professional persona
• Good working knowledge of IT systems including Microsoft Office and Social Media platforms
• Smartly presented

Experience within accommodation, hotels/hospitality or retail

• 25 days holiday plus bank holidays
• paid overtime
• generous pension scheme
• life assurance cover
• employee assistance scheme